How to contact support for editing location more the 10m
RoyalGuardYoupi-PGO
Posts: 4 ✭✭
Hello
I have a problem where my nominations were moved 50-300m from real locations.
Now location edits are back but i can only move them 10m. How can i contact support to try and return all locations on right place?
Thanks.
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You can try edit the location and if gets rejected you can appeal for the correct location here in the forum, but first you need to submit the edit to the POI.
Hi there,
Wayspot edits are limited to 10m from the accepted location. If it needs to be moved beyond this, please report the Wayspot to us directly in-app:
You can also submit the request in the 'Location Edit Appeals' section of the forum.
There is no category to report as "too far from real location", so should we report it as permanetly removed from the location? This will end up removing from the network valid wayspot that just need an location edit.
This was the problem I ran into. I went ahead and reported the wayspots I need to get moved as being on private residential property because I knew that the wayspots (which are located at the shopping area) would not be removed, but rather the request would be denied and I could appeal them on this forum. The request category of edit location more than 10 meters needs to be added soon. The current system is really not adequate for a wayfinder that is serious about improving the wayspot database.
Can you please further clarify how to submit this request on the forum? The current template for appeal submissions requires the denial email, which we can't get unless we intentionally submit a wrong location edit. Since appeals are typically ignored if they don't follow the template, is there an exception for location edits greater than 10m?
I know the admins are very busy, and I don't want to waste either of our times accidentally submitting these wrong.
I second this.
Since the update on the Temporarily Disabling Location Edits post on August 12, about 60 location edits have been posted in the Location Edit Appeals. Not one of them has since been actioned as of yet or hasn't been updated by any Niantic staff.
If this were to be made any clearer, you can do two things forum side. You can:
@NianticCasey-ING here's the "Report Invalid Portal" interface. The Pokemon GO version is very similar. So, if we understand correctly, we have to ask for a legitimate POI for deletion while they are, in fact, 50m off?
Some POIs were badly located due to the [REDACTED] interface that wasn't accurate. You touched the map and hoped it was okay. Some others were wrongfully moved in the Wayfarer process, like sports fields straight on the middle when the pin was located on the edges or the goals. And with that 10m limitations, nothing can be fixed!
The minimum should be the biggest interaction radius of all games, to keep it coherent. (80m, the new PGO interaction radius that the team said it would become permanent post-pandemic)
What really upsets me is the fact that in order to get a POI in the proper place when the restaurant has moved 480 meters down the road is first report and wait who knows how long for the POI to be removed, then resubmit the location and all of this to keep people out of an active construction zone. The people that abused the system truly suck.
Invalid Appeal- Thanks for the appeal, Trainer. It looks like we haven’t gotten to this request yet; at this time, we only take appeals to overturn decisions we’ve already made. You can reach out to our dedicated support team for in-game locations (https://pokemongolive.com/en/report-location/) if you're unable to request an edit through in-game.