Hello, my account was given a 30-day suspension for ‘Player Guidelines’ via Wayfarer, and I would like to appeal it. Every single one of my recent nominations, reviews, and location edits has been made honestly and in good faith to reflect the real world.
I tried to use the official HelpShift web form to appeal, but it keeps giving me an error saying my email belongs to another user ID. Because that form is broken for me, I am reaching out here. Could a Niantic staff member please check my account’s review and submission history? Thank you.
I cannot use the web form due to an error. Please send me a Direct Message (DM) so I can securely provide the account email.
-ISS9945
Was your suspension from Wayfarer? If it was, you will have received emails giving an example and a link to where you can appeal. If it was not from Wayfarer, staff here will not be able to assist you. If it was, they often will start a DM.
If you get emails when you make nominations, they should have gone to that address.
Hello @forsakenmaster
Welcome to the forum and I’m sorry it’s under stressful conditions. I’ve moved your thread to the bug/technical issues section to get visibility on the email issue.
Often times a Niantic employee can DM directly.
Apparently i did not recieve an email regarding my 30-day suspension from Niantic.
Hey @forsakenmaster ,
Please refer to my DM for more information.
Best,