We are a small community based in Wil. Over the past few weeks, two of our most active players have put a lot of effort into making the city more attractive for playing by submitting new PokéStops.
Yesterday, as a community Ambassador, I was deeply saddened to learn that they have been banned as a result. In the meantime, I have gathered some details and understand that certain rules may have been violated. We completely understand why Wayfarer had to take action.
However, as the Ambassador of our small community, I would be incredibly grateful if the permanent bans could be commuted to temporary ones. Active players like these two are often the backbone of our group when it comes to organizing joint activities.
Is there any possibility or perspective for us, as members of the Ambassador program, to take any action or support their case?
Warm regards from Switzerland,
Gigi
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Welcome. As far as i know, your member of community need to appeal on their own. Are you sure that the suspension come from wayfarer and not from pogo? They will have email showing which nomination trigger the suspension. Below is example. They can appeal in the link inside email.
A lot of people come here to appeal when their suspension actually come from pogo. And since this suspension is for another person, i suggest to recheck it first.
I am afraid your member of community need to appeal on their own. They will find the link to appeal inside their email. All appeal will be handled by staff member.
They may be banned from wayfarer but they are still able to access this forum. Have them come here and appeal themselves. Niantic will not give out any personal account info to you (a 3rd party).
You can’t (unless you also have been suspended), usually we see the appeals in General Discussion, so they have to post there themselves.
Usually staff will respond during business hours with a DM.
I don’t think there is anything you can do as an ambassador. If the suspended players actually were part of a review circle, they will most likely face the same consequences as everyone in the same situation.
If you feel they have not acted as a review circle, maybe you can help them in explaining that they didn’t act as one.
Edit: we have seen examples here where people convinced staff they were not part of a review circle, and the suspension was lifted. However as you mentioned they probably did deserve a suspension, I don’t think there is much that can be done.
They did do that, but Wayfarer brushed them off with an automated response! In that case, I ought to be banned too, since I was one of the ones who rated it.