Help Chat Edit Appeals Missing Instruction

Bug Reports & Technical Support
1

Previously posted in the Vanilla forum, but I assume those appeals aren’t being addressed at all now?

First and last experienced: 2/4/24

Rejection email screenshots are not requested throughout the help chat title/description edit process, but they’re being rejected for being “in the wrong format”, without any opportunity to add this without starting the whole process over again.

Screenshot_20240406-182025
Screenshot_20240406-1820251080×2029 312 KB

The only instructions relating to attaching supporting evidence are these vague statements that suggest it’s optional and don’t specify any particular type of evidence or requirements.

Screenshot_20240409-094724
Screenshot_20240409-0947241080×2014 354 KB

This is a Niantic failure, not a user error, and needs to be corrected.
If the screenshots are needed, there needs to be an explicit instruction for this so that users aren’t wasting their time and being disadvantaged by this total lack of instruction.

1 Like
2

It would be good to have the instructions in help chat. In the meantime, you can always find them in this post:

3

None of which states that the rejection email needs to be provided…

4

Because it’s not required anymore.

Date and Time
You can use the confirmation email timestamp you received

2 Likes
5

Which is what I assumed… If they have the details they can look it up. All of that was provided. And, just to reiterate, this was their response:

Screenshot_20240406-182025~2
Screenshot_20240406-182025~21080×1033 73.8 KB

6

So is something missing or do the staff need education?
Either way, I’d quite like my helpchat appeal rejection overturned because I don’t see why I should have to do it again :roll_eyes:

7

There is an open edit request from your account for the exact same request. That is why this was rejected.

8

Ok, well why didn’t they just say that? :woman_facepalming:
Without edits in Contribution Management, who would know what’s still in the system :woman_shrugging:

9

Is there a timeline for adding a section to Contribution Management for edit suggestions? This would help solve a lot of this type of confusion, as well as allow users to edit/delete edit submissions as needed, helping to improve overall submission quality.

1 Like
10

Would also help if they didn’t tell you the appeal was in the wrong format because it requires something you weren’t asked for :sweat_smile:
That’s a bit more direct miscommunication than I usually expect from the Wayfarer team :sweat_smile:

…I still don’t know if resubmitting the appeal with the rejection email I do have will have a different result or not, @NianticAaron? :woman_shrugging:t2:

11

You get this response when you have an open edit submission for the same Wayspot. If this is the case, please wait for that open edit submission to get decided before you appeal.

2 Likes
12

Can that not be fixed then?

Surely the correct response would be:

“Thank you for your report. We can see that you currently have a edit submission in voting for this Wayspot. Please wait until that edit has reached an agreement, and then if necessary, you can re-submit this appeal.”

3 Likes
13

Hallo möchte einen pokestop beanstanden wo der Standpunkt nicht stimmt ,

14

Hi @Drik71
Du bist falsch abgebogen. Hier befindest du dich im Bereich der Fehlermeldungen.
Mit dem Helpchat ist die orange Sprechblase in Wayfarer gemeint.