Is it time to get rid of human reviewers?

Have you ever noticed how chary Niantic is with information?

Explorers have felt frustrated since forever that Niantic didn’t adequately explain Wayspot rejections.

Eventually, Niantic added feedback categories to their emails. Then we knew that our ballfield was considered to be a ‘generic business’ or ‘farmland’ which isn’t very helpful, so explorers said they needed more feedback, and also wanted some push-back against reviewers who behaved improperly.

Niantic responded by developing several types of nasty-gram. The real ‘Warning Letter’ was what lead to the development and ultimate disregard of strikes, bans, and banishment from both Wayfarer and any individual games.

They also drafted other letters that contained words like ‘Warning’, ‘…may lead to sanctions including permanent loss of game accounts’, that were intended to be merely advisory:

Dear Ricky, somebody didn’t like it that you rejected their nomination, so you are receiving this warning that you may need to reacquaint yourself with Wayfarer Criteria. Failure to adapt to changing rules could lead to a temporary or permanent ban from all Niantic services.

Hoping you are well,
Sincerely,
Samantha Hopkirk

We refer to these as ‘Advisory’ or ‘Educational’ emails, because Niantic says they are not ‘Warning letters’ (even though they contain that word).

Someone in this chain got such a message for rejecting a nominated logo at a franchise restaurant, which was somehow overturned on appeal.

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That was me, and the logo never showed up in game. I don’t think they overturned the decision, while continuing to insist that I had reviewed that incorrectly as I and some of the ambassadors escalated the situation.

Some good did come of it though, because they have now added an example of what you have done “wrong” to any email sent. So at least you have something to look at now.

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I checked, and it isn’t there. I don’t think they appealed, just complained to help chat that they were being rejected.

Maybe they did appeal in addition to complaining to help chat, but it was rejected :thinking: