I’m aware, but my point stands.
Assuming it was a first strike perma-ban, I would ask what did she do that warranted the perma-ban. I can’t answer that, and only Niantic will have that answer.
The enforcement policy does state that steps on the ladder may be skipped depending on the severity of the infringement(s). I’d assume if they were doing multiple things that go against the guidelines, that would definitely add up quite quickly.
he had a warning once, but never a ban
To quote the enforcement policy @hankwolfman referenced
This means that a first time offender can be punished with any of the disciplinary actions listed below depending on how severe their offense was.
Wayfarer Abuse Enforcement Ladder Policy — Wayfarer Help Center
They don’t give examples of behavior that would warrant this, but I can think of some things I would immediately ban for doing once if I were in charge. But I am not.
It happens, their system isn’t perfect and I wouldn’t take it personal. I got a warning this morning. The first email said exactly why, which submission edit and everything. I’ve appealed but doubt it’ll do anything, Street view is two years old and the change was made in the fall, so it’s my word vs Street view. I ended up withdrawing everything that was still in the que and asked in my appeal that Niantic withdraw all the ones in voting to avoid more false positives. There’s no real solution to avoid future false warnings/suspensions except to stop submitting.
To others: Maybe put everything on Hold, and give it 48 hours before Withdrawing. Who knows what will come of all this, or how your initial emotions might change.
There are almost always ways to write and photograph a submission to prove that something is there even though it can’t be seen on street view. Unfortunately, many people don’t know how to provide that proof.
This is true, a careful submission makes a big difference. In my scenario above it was a location edit. I did not also do a description edit about the location change as that would be seen as influencing reviewers. I’ve had almost perfect success on the submissions over the last 7ish years of doing them. Edits I’m running a bit over 50% based on a quick scroll through my contributions page. Not sure on why the difference as satellite/street view or a quick Google search usually validate most edit requests.
Niantic didn’t. They didn’t even send the email and support said to contact them through in-app support that was inaccessible due to the fact my friend was banned.