Pokestop images are disappearing, re-uploading another doesn't work

Hello, several Wayfarers from Taiwan have noticed something:

Many Pokestop images have disappeared.

Yes, they are still in the game, some are even over ten years old.
But the images just suddenly disappeared.

We tried uploading new photos (and received approval emails),
Logically, the photos should update to a usable state,
but they still don’t update. We don’t know why.

Coordinates are provided below:

電梯天橋
25.043859,121.566227
武聖夜市
23.003489,120.190526
觀音救世宮
23.005561,120.190988
松之森
25.059180,121.616405
南瓜
25.058643,121.61654


This looks like poor network connectivity to me, especially since your first image shows a spinning white icon. If the photos had actually been removed, I think there would be a placeholder image of that tan and white line art.

1 Like

This is happening continuously, and the same situation is observed at different times.

Even the submit-pokestop window shows that the photo has disappeared.
I think It has nothing to do with poor network quality.

Thanks for bringing it to our notice @EONloveu . Looks like these image formats are not supported any longer. I have fixed it for some of the Wayspots that had multiple images and you should see them reflected on the gameboard soon.

Unfortunately, these two had only the unsupported images. If you could submit images to these Wayspots and ping here, I’ll make the changes.

Thanks,

6 Likes

Please could you confirm what image formats are not supported for our reference?

2 Likes

This should not be a problem now. These Wayspots were submitted long ago.

1 Like

Following up on this issue, I was able to fix these two as well. Please let me know if you across any more Wayspots with this issue. Thanks,