Pokestop images are disappearing, re-uploading another doesn't work

Bug Reports & Technical Support
1

Hello, several Wayfarers from Taiwan have noticed something:

Many Pokestop images have disappeared.

Yes, they are still in the game, some are even over ten years old.
But the images just suddenly disappeared.

We tried uploading new photos (and received approval emails),
Logically, the photos should update to a usable state,
but they still don’t update. We don’t know why.

Coordinates are provided below:

電梯天橋
25.043859,121.566227
武聖夜市
23.003489,120.190526
觀音救世宮
23.005561,120.190988
松之森
25.059180,121.616405
南瓜
25.058643,121.61654

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2

This looks like poor network connectivity to me, especially since your first image shows a spinning white icon. If the photos had actually been removed, I think there would be a placeholder image of that tan and white line art.

4

This is happening continuously, and the same situation is observed at different times.

Even the submit-pokestop window shows that the photo has disappeared.
I think It has nothing to do with poor network quality.

5

Thanks for bringing it to our notice @EONloveu . Looks like these image formats are not supported any longer. I have fixed it for some of the Wayspots that had multiple images and you should see them reflected on the gameboard soon.

Unfortunately, these two had only the unsupported images. If you could submit images to these Wayspots and ping here, I’ll make the changes.

Thanks,

6

Please could you confirm what image formats are not supported for our reference?

7

This should not be a problem now. These Wayspots were submitted long ago.

8

Following up on this issue, I was able to fix these two as well. Please let me know if you across any more Wayspots with this issue. Thanks,

9

Hi, I’m noticing the same issue with the following wayspot: -19.860023, -43.935844 (Bolinho balzaquiano). We have already uploaded a replacement photo, it shows as the cover photo on the wayfarer map, but in-game it’s still empty and doesn’t load the gallery either.

10

It should be fixed now.

11

@NianticAaron Can you please also check whether this issue is affecting the following Wayspots in the same area?

“臺北機廠NEXT鐵道博物館-說明板” at 25.04541,121.560479
“頂東勢福德宮牌樓” at 25.049175,121.562693
“台灣熊” at 25.050589,121.56395
“綠色小屋” at 25.043925,121.56715
“雙人大轉輪” at 25.043927,121.567274
“紅色小馬” at 25.043948,121.567319
“富生公園” at 25.041248,121.570527
“黃色涼亭” at 25.043929,121.567233
“藍色單槓” at 25.043959,121.567411
“非凡電視台大樓” at 25.049836,121.559499
“耶穌受難銅雕” at 25.05048,121.573959
“松山圖書館” at 25.049908,121.57684
“里民活動中心” at 25.047051,121.576002
“MiLK HONEY” at 25.03565,121.553286
“白色圓頂涼亭” at 25.034599,121.553567
“康復器” at 25.034299,121.553938
“瑠公圳公園” at 25.042425,121.545841
“老鷹的城堡” at 25.045767,121.54677
“昆明園” at 25.051101,121.545181
“總督影城” at 25.048358,121.544907
“隴西李氏宗祠” at 25.051927,121.546991
“公園內的遮陽棚” at 25.053301,121.546168
“12燒居酒屋” at 25.052339,121.552733
“公有龍城市場” at 25.054613,121.553825