Using sentence subject “This” (or "that) can lead to reader confusion.
The email says “We have completed a thorough review of your account and have concluded that your account has violated Wayfarer criteria. This is includes, but is not limited to…”
Enoch11 assumed “This” means “your account”. But Niantic thinks it means “Wayfarer criteria”.
Simplest change for clarity: “We have completed a thorough review of your account and have concluded that your account has violated Wayfarer criteria, which includes, but is not limited to…”