Surrounding Area pics' loading not working

Bug Reports & Technical Support
1

Every time i try to load the Surrounding area photos, they doesn’t show up and it prevents me to load even the Pokestop pics.
Am i the only who was this problem?

2

I am not understanding what you are trying to do.

Could you explain exactly what you are trying to do?

2 Likes
3

Hey @Passofelpato2 ,

Thanks for writing in.

Before we offer any further assistance, would you mind providing a bit more context, please?

Would you please describe your experience in as much detail as possible? It may be helpful to include the location or coordinates where the issue is occurring, what’s happening, the impact of the issue, screenshots of the issue or any other information you deem relevant.

Thanks,

4

I was trying to submit a wayspot on the mobile website. But every time i try to load photos for the surrounding area, the site doesn’t load them and it doesn’t give me the possibility to load any other photo. I can still write the title and the description, but after i try to load the photos, i can’t even load the principal pic for the wayspot

5

Just responded to NianticAaron, check it out

6

Thanks for getting back, this is definitely one for staff. Hopefully @NianticAaron will get back to you soon.

Just a thought, are both the main image and the “Supplemental” image in the same format.. jpg?

7

Thanks for the details @Passofelpato2 .

I have a few follow-up questions/requests:

  1. Are you using the Pokémon GO app or Wayfarer Web to submit this Wayspot?
  2. Are the images that you’re using clicked using your default camera app?
  3. What are the image sizes?
  4. What format are these images in?
  5. Will it possible to share a screen recording of this issue?

I look forward to hearing back from you.

Best,

8

Of course

9

I’m using the website and all the photos are jpeg files. They are different in the format