Bug Reports should include the following and any additional information you feel is necessary to aid in the investigation of the bug.
Description of the issue: Both of my accounts served their Wayfarer suspension period in full, and Pokémon GO access returned to normal on both. However, Wayfarer access remained locked/suspended on both.
To clarify, following the guidance below, I’d like to request that Wayfarer access/participation be removed from my son’s account (flashicee) specifically, while he continues playing Pokémon GO normally on it. I’d appreciate help restoring Wayfarer access to my main account, mthflashice.
Like Cyndie said, having more than 1 account is a serious ToS breach, so I doubt you’re going to get the resolution you want here.
My recommendation is to ask for Scopely to delete your 2nd account, and play properly from now on - also, read the terms of service and follow them in future.
Understood, thank you for clarifying the process. Could you please help restore Wayfarer access to my main account, mthflashice? Appreciate the support.
Understood, thank you both for the guidance. I’ll request the deletion of the second account and continue using only my main account, mthflashice, going forward.
The people who can do this will have user names here clearly identifying them as staff, either “Niantic” or “ScopelyExp” at the moment. They are changing the branding.
It is a weekend, so it may take a bit longer, but they will see this request.
You should now have access to your account. Please have the primary user of the second account reach out to us directly if they are experiencing any issues.
Just a note to say that the original post was edited to clarify that the accounts were for two people, in case anyone wonders about my first response here. The original post referred to “both my accounts.”