More Appeals Coming

Hello Explorers,

Last year our team made incredible progress by reducing our Appeals backlog, reducing it so much so that Appeals currently get resolved in one to two weeks on average. We have heard your feedback about increasing the number of Appeals you are granted and we too think this is a good idea.

We’re excited to share that we will be shifting from 1 Appeal every 30 days, to 1 Appeal every 25 days. While this may seem like a small change individually, about a 20% increase, we want to ensure that we maintain a healthy flow of incoming Appeals and those being resolved on a global scale. We will monitor the impact of this change for the next couple of months and adjust as needed.

Thanks again for your feedback as we continue to make improvements that will make Wayfarer a more enjoyable part of your Niantic experience.

(originally posted March 2024)