I never used a Bot System or anything else. The Support doesn‘t help me with this case. Is anyone else affected by something like this? I never had a warnint or a temporary ban. My Wife got the sam 10 Year ban, one minute later. We‘re clueless. I would accept a temporary ban, if Niantic thinks i‘m doing something wrong. But there was no information for me. They just banned me permanently without an explanation. Just saying i would use bots. I don‘t even know how to use or programm them. I‘m no IT Guy. My biggest problem is the loss of our Ingame Accounts. There will be Events we purchased Tickets for. City Safari in Milan, Go Tour in Paris. I feel very lost an want to know, if anybody has the same Problem. Maybe Niantic can help. Wish you all the best and hope it doesn‘t happend to anyone of you.
Have you made an appeal yet?
Hello and welcome @DerBeyer97
Please do not post in multiple spaces. I have merged your other posts into this topic you created.
The Wayfarer Team may or may not decide to contact you.
Please be patient.
Oh, i thought i responded to another post. An ambassador told me to also do a separate post, so i can get the help i need.
I got that reply too, it’s so unhelpful bc it gives a list of reasons you could’ve been banned for, not the actual reason you were /:
Did you get an permanent ban too? Or just a few days?
It was a 30 day suspension, so very annoying but it’s almost over. What about you?
10 years, without a warning or a temporary ban. I feel so lost. The „Support“ still thinks i‘m using bots. There is no way to get in touch with a real person who works for niantic.
That’s absurd, have you gotten any suspensions/warnings before !?!?
I could not vote for 2 hours sometimes. But i thought i was just to fast to answer the questions. But no ban ever.
Whilst I won’t comment on the suspension/ban, as I will leave that for staff to look in to, I do want to highlight this section on the abuse ladder.
As part of that commitment, we enforce a punishment ladder against most types of abuse. This policy may provide offenders with disciplinary actions proportional to the severity of the offenses they perform. This means that a first time offender can be punished with any of the disciplinary actions listed below depending on how severe their offense was.
So no prior warnings are required if the offense is severe.
Yeah, but 10 years for nothing i ever did?
I almost posted that same link for others asking about this question. Yes, they can go straight to a long ban with no warning. I have no insight into your case, and would also be distraught if this happened to me.
(post deleted by author)
Hi, you were already asked to not post in all threads of this forum - please don’t do this, this will only make any follow-up to your case more confusing. I have merged this post to your main thread - please keep posts relevant to your question in here. Thank you.
Bot accounts could cover more than just using bots; it could be using more than one account, which could be seen as bot accounts. It could even cover letting your wife use her account on your device, and vise versa.
Also, as someone that isn’t in IT, setting up bot accounts for something is easy to find online through a web search.
We never register ‘a device’ and I’m not aware of any device management that would transfer authorization for an account to be used on a different device.
I remember a lot of talk on the Silph Road about trying a different platform to narrow down causes and effects of bugs, problems, and glitches.
Is there a source or citation anywhere where Niantic says your account is wedded to one specific piece of hardware, advises when or how you are permitted to switch to new hardware, or temporarily use another person’s phone to play or manage your Niantic account?
This sounds unreasonable and counter-intuitive. I don’t recall seeing anything that associates device changes with bots, bot accounts, or bot nets.
It’s possible though. Say you let someone else log into your account on another device, and that person is actually quite a ways away from you. I’ve seen others gets warnings/bans just for staying logged into their device at home, then logging into another device while on vacation somewhere far away. They had someone back home check on their account from there while they were in another country on a different device.
So, it is reasonable to assume that this could be possible. I had someone that lives across the country from me wanting my login info for PoGo so they could better raid gyms, and I told them no, not happening. Sharing login info could also be seen as an issue, too, which is another reason to bring it up.
Can you screenshot so others be notify
No one has to provide a screenshot of their communications with staff, or notifiy us of their situation. If @DragonMaster755 does want to discuss their appeal, it be best for them to start a new thread, since this ban involves @DerBeyer97.
Typically, if a warning/ban is handed out, there will be one or more reasons as to why it was issued. If someone is unclear about it, they are welcome to appeal the warning/ban via the link in the email, or from the appeal link on the help center website of the product that the suspension came from.
It’s well known, and well expressed, that communications via email for warnings/bans are not the best, and it’s something that we’d like to see improvement on.