I never used a Bot System or anything else. The Support doesn‘t help me with this case. Is anyone else affected by something like this? I never had a warnint or a temporary ban. My Wife got the sam 10 Year ban, one minute later. We‘re clueless. I would accept a temporary ban, if Niantic thinks i‘m doing something wrong. But there was no information for me. They just banned me permanently without an explanation. Just saying i would use bots. I don‘t even know how to use or programm them. I‘m no IT Guy. My biggest problem is the loss of our Ingame Accounts. There will be Events we purchased Tickets for. City Safari in Milan, Go Tour in Paris. I feel very lost an want to know, if anybody has the same Problem. Maybe Niantic can help. Wish you all the best and hope it doesn‘t happend to anyone of you.
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