My Account

Bug Reports & Technical Support
1

Why can i not get into my wayfarer account. Ive tried resetting my phone it keeps telling my account is suspended.

2

Hello and Welcome @Littleangel777
Please check all email addresses you have used for Niantic.
You should find emails about this if you have been suspended.

You are then welcome to ask further questions here and the community will try to help.
If you can’t find an email please be patient and wait for a member of the wayfarer team as they are the only ones who can look into your account to see what is happening.

3

I did find a email it said it was suspended for 30 days. I am pass that. I even waited an extra week before trying to log on to wayfarer and still says i have not recieved any other email of another suspension so i am very confused. Thank you for all your guys help.

4

You are in correct place. Staff will need to manually unlock your account after 30days passed. Just wait till staff come. Its weekend so need to wait until monday

5

Okay so was i passed up because it been pass the 30 days. And thank you for your insight.

6

I will come back if not tomorrow just to make sure. Thank you again.

7

Yes. You need to wait. Below is example from other like you

8

I will move this to Bug Reports & Technical Support which is where staff deal with issues like this. As it is the weekend please give staff time on Monday to do the manual adjustment.

I

9

Thank you.

10

Hello and Welcome,

You haven’t stated what your suspension was far and we don’t need to know.

If it was triggered by something in Wayfarer then you have found the right place.

You could make a post in “Nomination Support” asking any questions in regard to criteria or even post details of a location you plan to submit and we will advise although you must be prepared for any of the following…

  • It’s good to go. Submit it now.
  • It meets criteria but improvements to photos / text will improve it’s chances.
  • It does not meet criteria, walk away, find something else.

Good Luck.

11

Hey @Littleangel777 ,

I see that restrictions on your account have already been revoked. Let me know if the issue persists.

Best,