Suspended for 30 days

Hello,

I would like to request an appeal for my 30-day ban. I’m honestly confused about the situation because I haven’t done anything different from what I’ve always done on the platform. The two thing I did was buy a new iPad, and request a restaurant — one with awards and a long history — and when it was denied, I submitted an appeal. Immediately after that, I was banned for 30 days.

I want to apologize if my actions caused any inconvenience. That was never my intention.

However, the ban message I received is very unclear, and I would really appreciate knowing the exact reason for the ban. Understanding what happened will help me avoid any issues in the future. I haven’t received any messages from no_reply@nianticlabs.com

Thank you for taking the time to review my appeal. I hope we can resolve this soon.

1 Like

Good day and welcome to the forum albeit the circumstance.

You can appeal using the form found at the bottom of the article. However, I recommend waiting for an email stating an example infraction to start off with your defence.

If you also have a copy of the submission email of your suspected infraction, it would help us check what may have run afoul.

Hello, and thank you for your response.

Unfortunately, for now I only have what you see in the images. I’ll wait for the email detailing the example infraction so I can prepare my appeal properly. In the meantime, I do have a copy of the submission email related to the restaurant request, and I’m happy to provide it if it helps clarify what went wrong.

Thanks again for the guidance.

I am very confused. This says Niantic Spatial Platform. That is not Wayfarer. Is this about something in Ingress?

I think it was to show that there isn’t any communication recieved yet regarding the ban.

2 Likes

try searching for “wayfarer.nianticlabs.com

1 Like

that makes sense. ignore me.

You can post the nomination details here, so community members can also check what may have happened.

yep


I have this post and the proposal

Was worth a look, hopefully someone from the team gives you an answer because that’s weird.

1 Like

I will wait then, thanks

1 Like

Well, it was a restaurant, with few prizes and with mentions in newspapers in my country.

https://www.instagram.com/p/DSAHY9-iKVj/

It’s possible you have a different email address linked somehow which the emails about the ban were sent to.

It is unlikely that appealing a rejected submission for a decent submission of a restaurant would cause a suspension.

Hopefully Niantic will be able to comment/explain (usually via DM).

1 Like

No, I’ve always had the same email. I haven’t requested anything else from that restaurant in the last few months.

The information contained within the submission can also be a cause of the ban. That includes the text, photos, and pin location. Hence, I was asking for the nomination as submitted.

The links are helpful to substantiate any claim made within that nomination though.

3 Likes

I didn’t do anything strange in the description, title, pin location, photos, or anything… I cant log in Wayfarer, how could I show it to you?

Hi @carloshernaiz
In your “submission received” email should be your complete nomination. Do you still have that email?

2 Likes


1 Like

I little higher in that email you can find the submission text (in your screenshot we can see a bit of that text but it’s cut off). Could you provide a screenshot of the submitted text too?