I saw a post on X stating they received a 30-day suspension due to a PokéStop request. This post is from October 10th. While it’s unclear if the suspension was truly caused by the PokéStop request, the @Niantichelpjp representative provided the following link.
This inquiry form is the Pokémon GO appeal form. It is not the Wayfarer appeal form. Of course, he seems to have believed the instructions and submitted an appeal. However, he was then instructed to use this inquiry form.
I don’t remember what I used it for either, but I have used this form before. However, I recall being instructed by the recipient to use a different form. He is still waiting after using this form. It’s already been two weeks since his account was suspended, yet he still seems to be waiting.
I am extremely outraged. While he may have violated some PokéStop submission rules, there should be reasonable support available. However, no proper contact information has been provided. Niantic’s internal information sharing is far too poor. All staff lack sufficient awareness that they represent Niantic. I demand immediate improvement.
I am extremely outraged.
Have to agree with Aaron, as the offense may not have been Wayfarer-related, but staff on Twitter were able to deduce that it was an offense from PoGo and directed the poster to the correct form to use.
Remember, there are no mods like here in the forums, so what’s posted on social media may not always be accurate.
Thank you for your reply.
He also provided a screenshot of his reply to an email received from Pokémon GO support. The link shown in this screenshot redirects to an inquiry form, not an appeal form.
No, I haven’t been actively contacting him, so I haven’t checked the three emails he received. I’m aware that one of those emails likely contained a link redirecting to the Ladder Policy appeal page. He probably hasn’t noticed it.
In any case, the link provided by PokémonGO Support shouldn’t be the correct one.
Well if its wayfarer related, the appeal link is inside email that he/she received when he got suspension. So there is no need to ask around unless he didnt receive the email
I also selected that option on the inquiry form and sent a message. I’ll wait to see if I get a reply. I haven’t received a confirmation email, though.
I would think staff can direct messages to the correct department from the inquiry form. I used to work in email customer service, and we knew how to direct messages to the correct department and vise versa.
I’ve taken some time to organize my thoughts. I apologize for speaking in strong terms.
I just received replies to both emails I sent through Wayfarer’s inquiry form. Unfortunately, they were from the Pokémon GO support team. However they were very polite in their responses, and one asked for more details about the situation, so I explained the background of my inquiry. I’m almost certain he received quite polite treatment from the PokémonGO support team. I don’t know what happened after that, so I won’t mention it. However, there is a problem with this inquiry form, so please improve it.
Best Regards.
I’m sorry, I don’t know about that. But it seems he received an email today with the details. He posted that he has no recollection of the Wayspot that caused the issue.
