As my account is currently suspended, I am communicating with the payment processor, Xsolla, regarding a refund.
I checked with game support, and they confirmed that even if your Wayfarer account is suspended, it will not affect your access to your Pokémon GO account.
In reality, I am unable to play *Pokémon GO* due to issues related to Wayfarer activities; is this information accurate? As a major corporation, I would hate to think you would provide false reports, yet my refund request has been rejected on these grounds. Could you please look into this matter?
receive an email to the email address associated with your Wayfarer account informing you that we have detected abusive activities on your account and that you have been suspended
Be suspended from all our games and from Wayfarer for a duration of 30 days. When attempting to log into the game, you’ll be presented with a message stating that your account is suspended. You will not be able to bypass this message.
It’s with noting that Xsolla are not Niantic Scopely. They are a separate company. So it probably wasn’t best to ask them about anything related to being banned, as they wouldn’t know about that.
As @TjoeMi says, it’s quite clearly in the ToS that a ban on one product like wayfarer will affect other products like Pokémon Go. Furthermore, if you bought something and then got banned and couldn’t use the thing you bought, you wouldn’t ordinarily be entitled to a refund for that.
I was informed that my account has been permanently suspended. Xsolla’s official policy states that refunds for unredeemed items are possible; however, they are refusing the refund because they contacted Niantic game support and were told that my account is in good standing.
Is it true, as you stated, that “if an account is suspended after a purchase and the purchased item becomes unusable, there is generally no right to a refund”? If that is the case, I will press Xsolla on the matter again
No, that’s not it; the issue is that Xsolla is confused because, while the account has been suspended due to Wayfarer, Niantic Support insists the account is in good standing.
Are you actually reading what I’ve written? Naturally, if the issue were something like purchased Pokémon GO items not working, I would contact the appropriate support channel. Please stop treating me like a fool. The issue here is that Niantic Support has informed Xsolla that a ban resulting from Wayfarer does not hinder gameplay.
Does this mean that, no matter how many times I inquire, there is no chance of having my account investigated? I assume I will likely receive another AI-generated response; is contacting Niantic Support the only option left?
I have read the whole thread and you appear to be somewhat confrontational. Nobody wants to help when the responses given result in getting attacked for it. The response you received is from the payment processor and not Niantic directly. A staff member from here maybe able to give you an answer regarding your ban, but the Pokemon Go Support Team may be the only place where you can get a refund. Pogo activities have nothing to do with this forum.
Please remain respectful.
I have of course read what you wrote.
When you raised the issue a DM was started with staff. Quite rightly tgat us a matter for you and staff to know only. But my assumption given the context is that this was regarding a review of what lead to the suspension.
A few weeks later you raised what may be a related issue, and again staff initiated a DM.
It would appear you have been through the formal appeals process with an additional personal contact with staff.
And now you are asking the question
I appreciate that it is very stressful receiving this long suspension, however you have had communication and outcomes conveyed to you.
Simply because the answer is not the one you want, it does not mean that you can keep asking for another review.
There does not appear to be anything more to be done on the wayfarer forum.
A suspension originated from malicious use of wayfarer is sanctioned by Niantic as a whole.
Added please remember those engaging here are all volunteers and we have other things to do so delays in answers are just because people are busy.
However if this topic starts to go round in circles or posts are not appropriate a cooldown may be placed on it.
I contacted support as advised, but their responses kept changing, leaving me unsure of which answer to believe. I have concluded that only a staff member can resolve this issue, so I will wait to hear from them.
