I opened my Wayfarer account and my Pokemon Go account was suspended

I recently emigrated from my country to Argentina. Before emigrating, I had submitted fourteen PokeStop proposals to my local community. After my arrival in Argentina, members of the community informed me that my proposals were being accepted, as a new PokeStop had already been announced.

While in Argentina, I attempted to log into my Wayfarer account to check the status of my submissions. However, upon logging in, I discovered that my account had been permanently suspended. I would like to request assistance with this matter, as I have not done anything wrong. I also have immigration documents that can verify my presence in Argentina.

I would sincerely appreciate it if anyone could help me resolve this issue.

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Welcome to the forum @JonathanArtg

If your suspension was triggered through wayfarer, then it shouldn’t be anything to do with you moving to Argentina.

Typically when you receive a Wayfarer related suspension, you’ll receive emails saying that you’ve been suspended and giving you a brief explanation of what you did to warrant the suspension. If you’ve not received these emails, one of the Niantic staff on the forum may be able to DM you and give you an explanation.

If your suspension is not related to Wayfarer and is instead related to Pokémon Go, the wayfarer team won’t be able to help you and you’ll need to appeal your suspension using the Pokémon Go form instead. The staff may be able to advise you if this is the case.

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Thank you for the warm welcome @hankwolfman

The suspension was triggered at the moment I tried to access my Wayfarer account here in Argentina, and it said that all my associated accounts, including my Pokémon Go account, would be suspended. I have not received any email from Niantic Wayfarer at any point.

Thank you @VicenteR03 I will wait and see if he replies.

Hello and welcome,

No need to tag staff on this. They do monitor the forums, and may send the OP a DM with more info.

Hello,
You said members of the community told you about the accepted wayspots. Have you not received emails about those?
Try to find those emails and that is where any other emails should be.

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I don’t think logging into your Wayfarer account from another area would cause this. Do you have any other devices logged into the games back where you used to live? This could be seen as abuse, so to me, it seems it may be a PoGo issue instead of Wayfarer.

Whenever you log into Wayfarer, regardless of where you are and what device you are using, you get logged out of any other device you may have been logged into for Wayfarer.

This isn’t the case with the games, as you don’t get logged out, as they need to know your location in order for you to play the game. if you have more than 1 device logged in at the same time at different locations, this could be an issue and seen as trying to falsify your location or play at multiple locations at the same time. Also, if you shared your login info for any of the games with anyone from your home country and they have been using this, this may also be seen as abusive.

Hello, @elijustrying

Yes, I did receive the email informing me that one of my proposals had been accepted. That was the reason I tried to log into my Wayfarer account. I wanted to check the status of my other submissions, since I had submitted several. I wanted to see if any of them had progressed, at least to the voting stage, and which ones they were. But at that moment, when I tried to log in to Wayfarer, my account was already suspended.

I think best to wait and see if the team can shed some light on this.

How long does the suspension? Have u ever receive things like this?

Try checking all email that might be related to ingress/pogo/wayfarer. The ban email might be sent somewhere you dont think related

Hey,

Your suspension has nothing to do with Wayfarer. Please reach out to Pokémon GO support for more information. THanks,

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Yes, I left my Pokémon Go account with my brother in Venezuela so that he could continue submitting PokéStop nominations in our community while I was getting settled here in Argentina. Once I was in Argentina, I accessed my Wayfarer account from my computer, and that is when I received the suspension notice from Wayfarer saying that my accounts had been suspended.

The suspension was permanent. I have not received any email of that kind

Sharing account is not allowed. That is definitely ban able. Not to mention you are travelling far away. That will make u looks like spoofing. Anyway wayfarer team have ald stated that ban doesnt come from wayfarer, u nd to appeal to pokemon go

No? How can I contact the Pokémon GO support team?

How to Contact Support — Pokémon GO Help Center.

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Since everything started when I tried to access my Wayfarer account here in Argentina, I assumed that was the reason for the suspension.

I never got banned because pokemon go, but i think contacting support will work

But are you sure you dont receive any email? Recheck all email that might got related somehow to pokemon go/ingress/wayfarer or any other niantic games

2 people arent allowed to use the same account, that’s against the Terms of Service (ToS). One account per person, and you only access your own account, not anyone else’s.

If your brother wants to submit new waypoints, he will need to start his own account and reach the required level (which doesn’t take very long nowadays)

I am sorry that you got banned, but you did break the ToS with this situation.

2 Likes

We were not using the account at the same time, that doesn’t make sense. I stopped using it so that he could submit nominations and fill the shopping mall with PokéStops. After that, he would notify me so I could take back my account. At no point did we use it simultaneously.