Good day and welcome!
How can I ensure I receive this email?
To receive these emails, you will need to turn on the “Email me events, offers, and updates ” setting in the Account section of your Pokémon GO account if you don’t have it turned on already.
Follow these steps to ensure you have it turned on or need to turn it on:
Open the Pokémon GO app.
Select the PokéBall at the bottom middle of the screen.
Select “Settings” on the top right.
Scroll about a third of the way down and select “Account.”
Scroll all the way down to the “Other ” section.
Toggle on the “Email me events, offers, and updates ” setting.
You must have this setting turned on at least 48 hours before the email is scheduled to be distributed.
Note: To manage your settings, ensure you navigate to the Account section in your in-game settings. There are two similarly labeled settings, the other under Notification settings . Please ensure you activate the appropriate setting.
We’re still new with this feature and still figuring out what bugs are out there. First up, is the above satisfied for your account? Has the toggle for emails under “Account” on as shown?