Hi Niantic team,
I’m hoping someone from the Pokémon GO team might be able to point me in the right direction.
My Trainer name is CharmiVale, and my account was permanently banned. I was a Level 66 player.
I’ve already submitted an appeal through the official Pokémon GO support system on August 5th, but so far I’ve only received automated messages and haven’t received any response from an actual person regarding my appeal.
This also happened to me almost a year ago. I submitted an appeal back then as well, but it ended with the same automated response and I never received a human review.
I’m not trying to bypass the appeal system or demand that my ban be removed. I just genuinely want to know if there’s any way for someone from the Pokémon GO team to manually look at my case.
I’ve spent years playing this game and also spent money on it over the years. Reaching Level 66 took a huge amount of time and effort, so losing the account has honestly been really difficult for me.
I understand that I made mistakes and I’m not trying to make excuses for them. I’m simply asking for one final opportunity and a chance to have my situation properly reviewed by a real person.
If anyone from Niantic can help me figure out how to get a human review, I would really appreciate it.
Thank you for taking the time to read this.
Welcome to the forum. Sorry it is not under better circumstances.
Appeals are reviewed by human reviewers. They do use scripts for the responses, but they were evaluated by people. Often staff will initiate a DM with people who post here about such issues to chat privately.
[Edited to add if the ban originated from Wayfarer.]
Hello @CharmiVale
This forum and the staff here are to do only with Wayfarer.
Was your ban for wayfarer activity?
No, the ban was for Pokémon GO, not Wayfarer. My Pokémon GO account (Trainer name: CharmiVale) was permanently banned, and I’ve already submitted an appeal through Pokémon GO Support. I’m mainly trying to find out if there’s any way to get in contact with someone from the Pokémon GO team for a manual review.
Staff may send you a message but the most I would expect is "You need to contact the Pokemon Go Team 
Although owned by the same company Pokemon Go and Wayfarer are totally different departments. It’s like asking the Accountant to get you something from the Warehouse.
In regards to your ban, as stated above it does seem that you are admitting that you did the offence, staff will have looked at your appeal (even if the replies sound automated) so I would not be hopeful of getting it overturned. Sorry if that is not the answer you was after.
Thanks for the information, I really appreciate it.
That’s exactly what I’m trying to figure out — whether there’s any way to get in contact with someone from the actual Pokémon GO team regarding my appeal.
I understand that Wayfarer and Pokémon GO are separate teams. I just haven’t been able to get any response regarding my appeal beyond the automated-looking messages, even though I’ve submitted appeals before.
I’m not expecting anyone here to overturn the ban. I would just really appreciate being pointed in the right direction if there’s any way to request a manual review from the Pokémon GO team.
Sorry you found us in in your specific suitation, however as others have said. This is a Wayfarer forum. We have seen many people come here asking for help. Staff doesn’t have the authority to help you with a Pokemon Go ban. Unfortunately, you’ll have to go through them. and they are not easy to get ahold of. Best I can do is suggest this → Contact Us — Pokémon GO Help Center
Good luck!
Hey @CharmiVale ,
Your suspension did not originate from Wayfarer, and as a result, we do not have the information or resources to assist your with your request. Please reach out to the Pokémon GO team using the link shared by @BlameJamal .
Best,