I am formally requesting a manual review of my account ban. I have submitted multiple appeals and received identical automated denials—even after testing the system with an unbanned account that also received a “ban upheld” response. This confirms your appeal process does not conduct the “complete investigation” stated in your policy.
Under consumer protection laws, advertising a review process that is functionally incapable of overturning a ban may constitute a deceptive practice. I have spent real money on this account and had zero prior strikes before this permanent ban.
I expect a human review of the telemetry data that triggered this action within 14 days. If I don’t I will:
· Filing a complaint with the FTC/state consumer protection agency
· Initiating the arbitration process as outlined in your ToS
· Publicly documenting this automated appeal failure for consumer awareness
Hi, most of us are just players but if you are patient then an employee will respond in a couple days or less. They can only help with wayfarer issue though. This is the wayfarer forum, not pogo. Was your ban because of a nomination you made? You should have received an email listing which nomination triggered it and what your offense was. If you feel like it was done in error and want us to check too then you can post a screenshot of the email.
Did you receive permanent ban from wayfarer or pogo? If its from wayfarer, you should receive email like this. It will explain which nomination trigger the suspension. If you didnt receive it, please check all email that you used before that might got related to wayfarer or niantic before. Alternately, if you still cant find the email, you can wait for staff to DM you. But if the suspension come from pogo, you will need to go to pogo support.
