Unable to obtain a meaningful review of my Pokémon GO permanent ban – seeking guidance

General Discussion
1

Hello Niantic Team and Wayfarer Community,

I understand that this is primarily a Wayfarer forum and that Pokémon GO account enforcement may be outside the scope of the Wayfarer team. However, I am posting here because I have been unable to obtain a meaningful review of my Pokémon GO account through the official support process, and I am hoping that someone from Niantic can point me in the right direction.

In March 2025, my Pokémon GO account was permanently banned without any previous strikes or warnings. I also did not receive an email explaining the specific reason for the permanent ban.

I have been playing Pokémon GO for many years and I am also a long-time Italian Pokémon GO content creator under the name DANIELESORATUBE. My YouTube channel has more than 25,000 subscribers:

Throughout my entire time playing Pokémon GO, I have never used third-party applications, spoofed my location, falsified distance or kilometers, purchased PokéCoins through unauthorized channels, or intentionally violated the Terms of Service.

I have also participated in several official live events, including Seville, Berlin, Barcelona and Madrid, without ever receiving any disciplinary action or experiencing any issues with my account.

Since my permanent ban, I have submitted appeals through the official Pokémon GO support system. Unfortunately, I have not been able to obtain a clear explanation of what specific violation my account allegedly committed. The responses I have received have not provided enough information for me to understand what led to the permanent termination.

I am not asking the Wayfarer team to overturn a Pokémon GO ban.

I am simply asking whether a Niantic staff member could please advise me on how I can have my case properly reviewed by the appropriate team, or contact me privately if possible.

I would be extremely grateful for a manual review of my account and the circumstances surrounding the permanent ban.

Specifically, I would like to understand:

  • What specific Terms of Service violation was attributed to my account;
  • Whether the evidence leading to the permanent ban was correctly associated with my account;
  • And whether my account can be reviewed again in light of the fact that I have never knowingly violated the Terms of Service.

I fully understand that Niantic may not be able to disclose details regarding its detection systems or enforcement methods. I am not asking for information that could compromise those systems. I am simply asking for an opportunity to understand what happened to my account and, if an error occurred, have it corrected.

I have been trying to resolve this matter through the normal support channels for a long time, but I have unfortunately reached a point where I do not know what else I can do.

If anyone from Niantic can point me toward the appropriate team or contact me privately regarding this case, I would sincerely appreciate it.

Thank you for taking the time to read this.

Best regards,
Daniele / DANIELESORATUBE

2

Hey @DANIELESORATUBE ,

Your suspension did not originate from Wayfarer. As a result, we are unable to assist you with your request any further.

Please reach out to Pokémon GO support for more information.

Best,

3

Thank you for clarifying.

I understand that my suspension did not originate from Wayfarer.

The reason I posted here is that I have already contacted Pokémon GO Support multiple times regarding this permanent suspension, but unfortunately I have not been able to obtain a meaningful human review of my case or clarification regarding the specific violation that allegedly resulted in the termination of my account.

Is there any possibility that you could point me toward the appropriate Niantic team or escalation channel that handles cases such as mine?

I am not asking the Wayfarer team to review or overturn the suspension. I am simply trying to find the appropriate channel to have my case reviewed by the relevant Pokémon GO team.

I would greatly appreciate any guidance you can provide.

Best regards,
Daniele

4

I have seen staff direct folks to this website in this situation https://niantic.helpshift.com/hc/en/6-pokemon-go/faq/135-submitting-a-ban-appeal/

Example:

Have you tried there?

5

This is not true. I see multiple reviews and communications.

Nevertheless, we are unable to assist you any further. I’ll be closing this topic from further engagement.

Best,