Pokemon Go Crashing Every Upload Attempt

Bug Reports & Technical Support
1

Every time I try to upload a new PokeStop, I am booted back to the loading screen as if I just loaded the app when opening the game. I have had this problem since December 2024 and it still continues. I have 20+ GB free on my phone and I have tried using preexisting and taken in app photos and both will result the same reboot the app.

I have tried downloading all assets and refreshed game data and turned off any complex animations. I have tried reducing photo quality and still the issue prevails. On wifi and data both result in a crash.

When I go to upload preexisting photos it will restart the external android photo upload page after I select a photo and when I select it a second time it crashes and restarts the Pokemon Go app. My device is a Motorola G Play.

2

Have you tried reaching out to help in settings in the Pokemon Go app? That’s probably the best place to start.

3

They’re trying to upload photos, from the sound of things, which would be Wayfarer related.

@ezjayez What version of Android is your phone using? This may help staff understand the issue better.

4

It’s Android system 14!

5

Technically it’s a Pokemon Go issue as it is a bug / implimentation issue that is causing the crash.

2 Likes
6

Have you tried lowering the default resolution of images your camera takes? I remember in the past that sometimes the resolution being too high would cause issues with the submission process.

1 Like
7

Oh, good point. I’ve had this issue in the past, especially with the whole motion picture option. It’s why I make sure to save them as regular jpegs, not motion pictures, before uploading, as that lowers the size of the file.

8

Yes I did try reducing quality/size of photos but it doesn’t seem to effect the problem

15

General comment:

Edit - moderator action has been taken on this topic as several posts were detracting from the technical question that had been raised.

We appreciate that fellow wayfinders were trying to assist but it was detracting from the point of the post.

At this stage it is better to wait for the wayfarer team to comment on best way to proceed, so please can people not post.

2 Likes
22

Is there a chance support may still circle to address this or has too much time passed? I’m not super familiar with this process and am wondering if I should create a new post etc. Contacting support repeated some of the things I noted that I tried. For some unknown reason I had a day where it was allowing submission and not rebooting. I sadly was reported and have 1st strike on my account due to low quality photo submissions.