THe ticket(presuming closed) without a conclusion

Hello so my ticket 38757127 was closed? (The help chat pop up a new topic instead of continous discussion or a conclusion).

Is it ok to know if the problem is resolved. Thank you!

No, it’s not. We do not close tickets without a response.

My ticket was just gone and I got prompt into making a new ticket instead…

The browser session must have closed somehow.

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Could be yeah, though it is weird how I was able to see the ticket for 2 days and then kinda disappear…

Anyway, thank you! Hopefully the ticket will get an update later on. Thanks Aaron :saluting_face:

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