Help needed with a 10-year ban

General Discussion
1

Hello, I have been fighting a 10-year ban for a year now. I have never received an email explaining why I was banned. I have always been an active and fair player. I only receive standard replies to my ban appeals and never a response from a staff member. I think I send a request for a review of my case almost every week.

Do you have any experience with this, or can anyone help me? I don’t know what else I can do, aside from starting over of course, but that would be such a waste because I’ve been building since 2016.

This is the email I send every time:
Dear Niantic Support,

I have been a passionate Pokémon GO player since day one, and the game truly means a great deal to me. It has become a consistent and valued part of my daily life.

Recently, I was shocked to discover that my account has been permanently terminated, with a 10-year ban due to an alleged violation of the Terms of Service. I want to emphasize that I am absolutely not a cheater, and I have never used spoofing software, bots, or any other unfair tools.

Additionally, I have not received any email or communication from Niantic explaining what I may have done wrong. This has left me confused and concerned, as I am genuinely unaware of any actions that would justify such a penalty.

One possible explanation I can think of is that I occasionally open the game on my work phone, which is always connected to a VPN for business purposes. I understand that this might have affected location data or connection behavior in a way that unintentionally raised red flags.

I also want to mention that I have been trying to resolve this situation for over a year now. I genuinely just want to be able to play again and continue enjoying the game. I am willing to accept any reasonable corrective measures on my account if that would help facilitate a reconsideration, as long as it gives me a fair chance to return.

Pokémon GO is not just a game to me — it is a passion. I have invested significant time and money into my account, which makes this situation even more difficult.

If I have unknowingly done something that violates the Terms of Service, I sincerely apologize. It was never my intention to break any rules. I respectfully ask for your understanding and hope you might consider giving me a second chance.

I kindly request that you review my case once more. I would be extremely grateful for any reconsideration.

Kind regards,

2

Welcome to the forums :slight_smile:

You will have received multiple emails prior to the ban. They might be in spam, you might have deleted them or moved them, they might be a different email account to the one you are expecting.

This is an image that @TjoeMi frequently posts to assist people with finding the emails, so I hope they are OK with me posting it here:

image
image281×500 34.1 KB

3

If the ban did come from Wayfarer, staff here may start a DM with you. If it did not come from Wayfarer, they will be unable to assist you.

4

@salixsorbus i am perfectly ok. I have another picture that show suspension that you can use as well.

Anyway. Did you receive any email regarding the suspension? Without it, we arent sure whether the suspension come from wayfarer or pogo.

5

Hey @Jwarnar ,

The suspension of your account has nothing to do with Wayfarer. Please reach out to Pokémon GO support for any further information.

Thanks,

6

Hey @NianticAaron ,

thanks for your response.

I understand that the suspension isn’t related to Wayfarer, but I’ve already been trying to get in touch with Pokémon GO support for over a year without any success. I haven’t received any clear response or resolution so far.

Could you please advise on how I can effectively reach them, or escalate this issue? I’d really appreciate any help in getting clarity on my account situation.

Thanks in advance.

7

You can reach them through this link.

This issue is outside the scope of Wayfarer, and as a result, I’m unable to assist you any further.

Best,