Wayspot Removals Issue

Known Issues
1

Hello Explorers,

Earlier this week, we fixed an issue with our Removals process where some Wayspot removal requests, both new and old, were not reflected on the game maps. However, after implementing the fix, we learned from the community that it significantly impacted game maps just before major game events. To ensure the best event experience, we are collaborating with the game teams to revert this change for the duration of the event. We plan a smoother rollout in the near future. Please note that these Wayspot removals are appropriately requested and their upcoming removal is not a bug.

Thank you for your reports, patience, and understanding as we work towards a solution that benefits everyone.

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2

Thanks for the update! There have been significant changes in our area, and we have new representatives of the company who are interested in revoking the old requests. What’s the best way to proceed with that?

3

Hi @Thanda
Welcome to the forum :hugs:
You can give them the following link to proceed:

4

It’s good that you’ve identified and fixed an issue, and that you’re letting players enjoy the wayspots for the upcoming event, but I’m now curious about something, and because I know you can’t share specific details about these requests, I’m not sure if you’ll be able to answer it in even the vaguest way that you could do so. That won’t stop me from trying though haha.

I’m curious whether any of the removal requests that were not successfully actioned when they should’ve been were then requested on additional occasions? Again, I expect no specifics because I know you can’t give them, but a simple yes or no without any further elaboration couldn’t hurt, right? I’m only asking because it does make you wonder if anyone who complained about these being a nuisance ended up having cause to complain again, or whether they assumed the problem had been dealt with and players have still been using these locations with no further complaints against them.

Again, I’m not expecting much out of this, but you can’t blame me for being curious!

2 Likes
5

Thanks so much! This same form would be used to rescind a previous request?

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6

exactly

7

My local community now has no safe area for pokestops. Super upsetting.

8

Again, this is a known issue. It’s possible that you will get some of your Wayspots back after this is resolved.

1 Like
9

Just bumping as we are still having people asking about removals.

10

On May 23, I submitted two reports using the PokéStop removal request form, one for a Wayspot that had been removed in real life and another for a Sponsored gym that was 100 kilometers off location.
Until then, I had received responses from a staff member with a Japanese name who appeared to be a Pokémon GO representative. However, from that point on, responses began coming from the Wayfarer team, and I realized that management had been centralized. Could it be that this centralization of management has caused some kind of problem?

11

I was wondering how long important events (currently Pokémon GO?) will continue to
make rules on how to attach them to important events for each game
?

12

Pokemon Go constantly has events now. Would the Gofest Finale be considered the next “major” one, and removals happen after that?

13

This is a very interesting issue.
However, I have some doubts as to whether this is actually a Wayfarer issue.

If the removal notices were issued by landowners and facility managers due to real-world trouble caused by playing PoGo, then only pokestops should be removed.
Wayspots should not be removed so as not to affect other games.

This is because, if PoGo causes trouble and affects other games, players who enjoy those games will be strongly dissatisfied with PoGo trainers.
To avoid this, the Wayfarer should negotiate with the PoGo to ensure that only pokestops are removed.

14

Wayspots requested for removal via the online form can be removed from Wayfarer. I have been informed of this by staff, that each web form request is individually reviewed, and if removal from the Wayfarer map is warranted, this will be done. If removal from just a game map, such as PoGo, is the right action to take, this may be done, but the Wayspots may be left on the Wayfarer map.

1 Like
15

We are unsure of what event(s) this could be related to. PoGo has many events happening from the end of May through the end of August, so it could be any number of these. I don’t think staff has to inform us of the specific event(s) in this case, just to let us know when the issue has been resolved.

16

Have anyone had their stops returned yet? I’ve been waiting on mine for almost a month after a successful appeal. Not sure how much longer this will take

17

Staff haven’t posted yet if this has been resolved, but will once it has.