Previously posted in the Vanilla forum, but I assume those appeals aren’t being addressed at all now? First and last experienced: 2/4/24 Rejection email screenshots are not requested throughout the help chat title/description edit process, but they’re being rejected for being “in the wrong format”…

You get this response when you have an open edit submission for the same Wayspot. If this is the case, please wait for that open edit submission to get decided before you appeal.

It would be good to have the instructions in help chat. In the meantime, you can always find them in this post: [image] Introducing Edit Appeals in the Wayfarer Help Chat News & Announcements Hello Explorers, We have now added the ability to appeal edits in the Wayfarer…

None of which states that the rejection email needs to be provided…

Because it’s not required anymore. Date and Time You can use the confirmation email timestamp you received

Which is what I assumed… If they have the details they can look it up. All of that was provided. And, just to reiterate, this was their response: [Screenshot_20240406-182025~2]

So is something missing or do the staff need education? Either way, I’d quite like my helpchat appeal rejection overturned because I don’t see why I should have to do it again :roll_eyes:

There is an open edit request from your account for the exact same request. That is why this was rejected.

Ok, well why didn’t they just say that? :woman_facepalming: Without edits in Contribution Management, who would know what’s still in the system :woman_shrugging:

Is there a timeline for adding a section to Contribution Management for edit suggestions? This would help solve a lot of this type of confusion, as well as allow users to edit/delete edit submissions as needed, helping to improve overall submission quality.

Would also help if they didn’t tell you the appeal was in the wrong format because it requires something you weren’t asked for :sweat_smile: That’s a bit more direct miscommunication than I usually expect from the Wayfarer team :sweat_smile: …I still don’t know if resubmitting the appeal with the …

Can that not be fixed then? Surely the correct response would be: “Thank you for your report. We can see that you currently have a edit submission in voting for this Wayspot. Please wait until that edit has reached an agreement, and then if necessary, you can re-submit this appeal.”

Help Chat Edit Appeals Missing Instruction

Bug Reports & Technical Support

DTrain2002 April 9, 2024, 4:15am 2

It would be good to have the instructions in help chat. In the meantime, you can always find them in this post:

Topic		Replies	Views
Introducing Edit Appeals in the Wayfarer Help Chat News & Announcements	0	1099	April 2, 2024
Photo Rejection Appeals? Wayspot Appeals	1	188	April 16, 2024
Location edit should include additional photo General Discussion	14	283	August 3, 2024
Edit suggestions not appearing in the Contributions Management page? General Discussion	11	386	April 28, 2024
Location edit frustration Nomination Support	11	206	March 13, 2025

Help Chat Edit Appeals Missing Instruction

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