Is it some setting I have wrong or is there a reason the chat history doesn’t save when using an IPhone to contact the help chat. I don’t know if I get a reply. I close the chat down to come back later and it’s gone. It’s always done this. Yet when using an Android phone the chat history remains and I can see a reply. 
If your browser clears some data when closing for example, it also clears the help chat data. For whatever reason, the session is stored mostly locally.
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Ah yes. I see now. Tried using a different browser still doesn’t work. I’ll just use my Android phone to submit help chats