Asking because I did submit a couple of requests over the past several weeks and never heard anything more. I didn’t do any screenshots so I can’t remember the ticket numbers. However, yesterday, While reviewing I came across an area that has an obvious set of fake way spots. It seems to be about 2…

If you have been told previously and don’t want to do this for whatever reason, apologies, but at this stage I would just put my request in the abuse form linked at the top if I were you. Exact same functionality and purpose as the abuse help chat option you are using but ticket generation with emai…

I wonder what happened to the other two that were just in the past couple weeks. The one to which you referred that I had posted about previously was a couple months ago.

[image] Leedle95: I wonder what happened to the other two that were just in the past couple weeks They were resolved favorably from what I can see.

Last question I promise, but they say that you’ll be notified yet I’m not notified. I’ve looked for emails in spam trash and inbox and haven’t found any. If they stop sending out emails out of curiosity.

You don’t get emails for help chat requests. They stay in the chat. If you’re not getting these responses, you should check your browser settings. Your browser might be closing the sessions.

Thank you for your prompt help!

I found this too. [image] Help chat not saving General Discussion Is it some setting I have wrong or is there a reason the chat history doesn’t save when using an IPhone to contact the help chat. I don’t know if I get a reply. I close the chat down to come back later and …

Something that needs looking into. Your other services using the same chat system do generate email receipts.

@RoIi112 I have gotten them in the past, but things do change.

wayfarer has never generated email responses through the help chat bubble.

[image] RoIi112: Your other services using the same chat system do generate email receipts. Are you referring to the removals webform? If yes, that acts differently. There is no chat option there, it’s just a webform. So, the responses go to the email address provided.

How long to wait on chat help response?

General Discussion

Leedle95 August 15, 2024, 5:13pm 10

I found this too.

Topic		Replies	Views
Help Chat Advice General Discussion	25	372	October 21, 2025
Where is my Support ticket General Discussion	14	1233	June 24, 2024
Help Chat did not create ticket Bug Reports & Technical Support status-resolved , status-not-a-bug	9	242	June 27, 2024
Request Location Edit from Wayfarer Support Chat General Discussion	11	289	April 11, 2025
Issue with Wayfarer Support chat Bug Reports & Technical Support status-not-a-bug	16	431	September 25, 2024

How long to wait on chat help response?

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