Hey, I’m just following up because I submitted a request a bit ago and haven’t heard anything via mail. The message said it would take a few hours, but it’s now been over a day. I just want to confirm that my ticket is in the system 
How did you report the ticket. Which form or method? Not all will produce an email.
It is currently the weekend, so no response over the weekend period is not unusual.
Hey @LEMONCORNFLEX ,
I see that you had started the process to create a request but did not complete it. As a result, the request was never created. I have completed the process. Please respond to my message so that we could assist you.
Best,
Hey Im here .
Hi @LEMONCORNFLEX! You should have received our response to your ticket.
No 
there is nothing.. where shall i Look? Email or wayfarer? On my email I received only this awnser to this exact Community -Post. Just that somebody awnsered here. But nothing official from the Support.
Where should I reply? I didnt received anything official from Support via Mail 
Are you unable to see our response in the help chat?
Unfortunately, there is no answer via the chat system. Maybe we could move the chat to email? Or is there any fix for that
Your previous ticket wasn’t submitted because it was left incomplete. After entering your email, the system asked for the Wayspot name, which wasn’t provided.
Please try creating a new ticket and make sure to answer all the prompts. You’ll know it was successful when you see a confirmation like this:
“…Your ticket #123456 has been created…”
From there, our support team will be happy to take a look and assist you!
I created two tickets. The first one I completed and it says that my ticket was successfully created. The other ticket was an accident so indeed there was no complete procedure unfortunately I didn’t received an answer to the first ticket. Could you please look up for that mentioned first ticket?
Okay, I created another. It should be in the System because it Said „Success“
Update: I created a ticket 20min Ago, But when I refreshed the Site, the chatbox is Now again Open for new submissions, I can Not See the Latest ticket I opened. What should I do?
Thanks for the update and clarification!
This usually happens due to your browser settings. The help chat may rely on local storage or cookies to save your session and display your existing conversation when you refresh or reopen the page. Since the chat resets on a refresh, it looks like your browser is clearing that data.
To help you out this time, I can relay your concerns directly to the relevant team. I’ll send you a DM shortly to gather the details. Let’s continue there!
For future support requests, try using a different browser or resetting your browser settings to default to prevent this from happening.
OK, thank you very much. I’m going to try it the next time with another browser. I’m open for DMS.