Manual Sync Needed for Approved Edit
Title: [SYNC BUG] Location Edit Approved but not appearing in-game - Ticket #40694777
I am reporting a persistent sync failure for Immanuel Lutheran Church Hall (45°37’00.9"N, 122°35’11.0"W).
Support Ticket #40623582 successfully moved the pin to clear a cell conflict.
Ticket #40694777 confirmed the new coordinates.
Despite multiple global flushes, the Wayspot remains “staged” as an orange pin in my uploads and has not appeared in Pokémon GO for over 72 hours.
This appears to be part of the current “Stale Map” incident. Can a CM please manually trigger the sync for these coordinates?
Hello and Welcome,
According to the map this shares a cell with “Immanuel Lutheran Church” (sign).
Locations edit’s should not be made to “clear a cell conflict”. Only to correct when it is currently wrongly located.
IMO: The sign is a proxy for the actual Church so the Pin should be on the church.
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The sign is for the church and the other is for the church “hall” so I guess those are considered separate facilities. But as @SlimboyFat71 said, Niantic does not make edits for cell reasons. These two are still showing in the same L17 S2 cell, so only one appearing in Pokemon Go is expected behavior.
I have no idea what this means
Trying to manipulate locations for game purposes is considered abuse, so be careful about what you are asking for here.
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Maybe badly worded on my part, knew they where 2 separate waypoints, just IMO the sign should not be pinned at the sign location, it is a proxy for the church and therefore I would have pinned at the church which would have put it even closer to the Hall.
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This location edit was requested because the original pin for the Church Hall was incorrectly placed near an adjacent building, far from the actual structure. A Niantic support agent (via Ticket #40623582) already vetted and moved the pin to the correct physical entrance.
My request for a sync fix (Ticket #40694777) is to resolve a technical database error where the accurate coordinates (45^o37’00.9’’N, 122^o35’11.0’'W) are not reflecting in-game. I am not seeking a move for ‘cell’ advantages, but rather to ensure the live map matches the verified, physical location of the building as approved by support.
The people who have commented here are not staff, we are normal Wayfarers such as yourself. Therefore we are unable to see what was discussed in your Help Tickets.
This is why we are missing some information and struggling to help, we can only make comments on what is viewable to us such as the Map.
We only discussed “misplacement” due to your comment “successfully moved the pin to clear a cell conflict”.
If you wish for us to try and help please explain the situation remembering that we are unable to read your Tickets.
Alternatively, wait and hopefully a member of staff (who can read the Tickets) will be able to advise.
Good Luck.
Bumping this as the April 2nd sync window has passed and Ticket #40694777 is still showing as an ‘orange pin’ in-game with no update. The ‘Heart/Like’ icon is also still missing from the Wayfarer management page, confirming a total database sync failure for these coordinates (45°37’00.9"N, 122°35’11.0"W). Requesting a manual push from a CM to resolve this stuck edit.
What is a CM?
If Google has correctly translated the format you gave these coordinates in
Then the current pin location appears to be correct.
Staff makes their own decision on whether to use the suggested coordinates, so even if the location is adjusted, it may not be exactly where you asked for it to be.
The church sign Wayspot is in the same L17 S2 cell, so this hall Wayspot will not appear as a Pokestop or gym. There is no location on the hall building which would make it eligible to appear in this cell. I assume the “used in other Niantic games” marker in the PoGo nomination screen is the orange pin you are referring to.
Zoomed in on the sign Wayspot to confirm which side of the cell line this is on
Thank you for the cell visualization. To answer your question, ‘CM’ refers to a Niantic Community Manager.
Regarding the placement: The support-vetted coordinates were intended to mark the building’s physical entrance. Looking at the satellite view, the current pin appears to be slightly offset into the driveway/loading zone. While I understand the proximity to the sign Wayspot, my primary goal is ensuring the pin accurately represents the Hall’s structure. If the sync remains ‘staged’ due to the cell proximity, I will defer to the CM’s manual review of the physical location.
In general, support does not normally confirm the coordinates they are using. I usually get a more generic message like this one when I submit a location edit.
We seem to be making some assumptions, clearing these up would give us a better chance at advising…
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We are assuming that “A” is the church as shown with the Google label. Is this correct?
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Is “B” the hall or is the hall part of the same building as the church?
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The pin is on an entrance, is this for the Church or the Hall?
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Depending on the answer to the question above, where is the entrance to the other (church / hall)?
Regardless of all of that… the entire church building, hall building (I am assuming the identities as A and B in some combination), and sign are all located in occupied cells. So no new Wayspot could be added that would appear in Pokemon GO as a pokestop or gym. That would include the one recently approved that is under discussion.
The only (apparent) solution to this that I can see, is if the pin for the sign was moved slightly closer to the intersection, it would be in a different cell, and then the buildings would be in a vacant cell, allowing the new Wayspot to populate into the game in that cell.
However, since that would be moving it away from where the sign actually is, and away from the church, an attempt to move it would most likely be rejected, and could be considered abusive.
Is there something else in that area (near or beyond the intersection at lower right) that could be another Wayspot? You also have a vacant cell in the upper right as well.
To clarify the layout for @SlimboyFat71 and others, please see the attached photo of the shared entrance area.
While the structures are physically connected, the entrance area serves two distinct functional facilities: the Sanctuary and the Church Hall. The signage on the portico identifies the dual nature of the building, which is why they were vetted and approved as individual Wayspots by Niantic.
My requested coordinates (45°37’00.9"N, 122°35’11.0"W) precisely align with the Hall’s designated portion of this entrance. The current issue remains that despite this being the accurate physical location, Ticket #40623582 has not triggered a confirmation email or a database sync. The Hall is currently stuck as a ‘staged’ orange pin. I am seeking a CM to push this approved update to the live map.
I’m not getting what you expect to be “pushed to the live map”, because this area is already occupied in Pokemon GO, so there isn’t anything that could be added.
While yes they may have been approved separately, they’re not able to both be in game at the same time due to the game’s location density rules.
I appreciate the insight, @CostcoShopper13. To clarify, my goal isn’t just about adding a visible Stop in a crowded L17 cell.
As a ‘LIVE’ Wayspot in the Lightship database, the Hall contributes to the overall density of the larger L14 S2 Cell. When the database reflects the correct ‘Live’ count, it triggers the creation of Gyms in the neighborhood based on the 2/6/20 thresholds.
Currently, because Ticket #40623582 hasn’t synced and the pin is ‘staged,’ the Hall is a ‘Ghost’ that isn’t being counted toward that density. I am asking for the sync to be pushed so the Church Board (which already has a high photo/like score) can correctly trigger as a Gym for the community.
I’m not an expert, but as far as I know, this won’t trigger a gym. I believe gyms are triggered by the number of level 17 cells with at least one wayspot.
That’s not the case, it’s based on the stops actually populating in game. (I’ve dealt with stops like this and gym creation; also with sponsored stops that were not appearing in Wayfarer but WERE counted toward gym creation.)
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Interesting points from both @Pokemaster4u2 and @CostcoShopper13. While the L17 rule is the standard, the ‘sponsored’ or ‘hidden’ behavior aligns with how Lightship density often functions behind the scenes.
My main focus remains the stalled sync on Ticket #40623582. Once the Hall is properly recognized as ‘Live’ at its new coordinates, the L14 density should update. Since the Church Board already has a photo score of 10, it’s the clear candidate for a Gym upgrade once the system recounts the area. I’m just waiting for that final ‘push’ from a CM.
That’s not going to work.
I just skimmed over and counted… the L14 grid that covers half of my local mall has 24 “live” spots, but due to cell rules, only 13 are populating in game. It has 2 gyms, not 3. So the “live” but unpopulated stops clearly are not being counted.
(partial grid shown, the remainder has a total of 4 wayspots, 3 of those are in game as regular pokestops, shown in blue. The two gyms are shown in red. Unpopulated stops shown in orange.)
There’s another example local to me of the opposite: there’s a grid that only shows five “live” but has a second gym, because that grid also contains one sponsored pokestop that isn’t appearing in Wayfarer. (The gym appeared after two new stops were recently added to reach a total population of six - the sponsored is clearly being counted.)
so as previously said, the L14 density for gym creation is based on the stops actually populating in game.
Look, whatever AI you are using, it’s telling you completely incorrect things. This is not how gym creation works and there are no “approved updates a CM can push” for the count of wayspots present in Pokémon GO to exceed its density rules. There is no “hidden Lightship behavior”. There are no “global flushes”. There isn’t a “current stale map incident” ongoing.
If you requested something to be moved to a specific location but it didn’t end up where you wanted it to be, consider that the people reviewing your ticket will check the request and sometimes opt for a more correct location or no action, so the coordinates you personally suggest are not necessarily “support-vetted” even if a move was actioned. Also, help chat tickets (unfortunately) do not generate emails, if that’s what it was. From what I see, both the building and the sign are pinned completely correctly and there isn’t a legitimate move that can be made that would make them both eligible for Pokémon GO no matter how much you are focused on it.
If you are seeing something totally different in Pokémon GO, please share screenshots as glitches happen, but most of the assumptions made here are incorrect relatively to what the community has observed over many years. Consider explaining in your own words what seems to be the issue, otherwise this conversation appears to be going nowhere.
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