I haven’t received any emails from Wayfarer since rejoining PoGO this past month. I used to get emails back in 2023.
I expected to receive an email after submitting my nomination (4/21), having it accepted (4/24), and the wayfarer global challenge rewards (today, 4/29).
I am not using an Apple ID to sign in, I’m using Google.
The emails are not in my spam folder or promotions/marketing tabs.
No Niantic emails are in my block list.
What else should I check?
Hello and welcome,
Did you use a different login method in the past, such as Facebook or PoGo Trainer Club? Did you ever use a different email address when you started playing?
The emails tend to get sent to the email address first associated with your account, so if you used a different one in the past, they could be sent to that email address instead of the one you are currently using or is connected to your Google account.
Hi,
I’ve been using the same Google account as my login method since I first downloaded PoGO in 2016. I used to get random emails from Wayfarer in 2023 shortly before I stopped playing, but I haven’t received anything since.
This might need to be moved to Bug Reports & Technical Support then, as you posted in General Discussion.
Moved the thread.
I may have opted out of Wayfarer survey emails when I took a break from the game in 2023. I don’t see how that should affect pertinent emails regarding nominations and challenges, though.
It’s possible that you could have opted out of all Wayfarer emails, not just the surveys. There is an option to do so when you click on the Unsubscribe link in the emails.
I see. I went back to the old email from 2023, and unsubscribed but then hit “Opt-In + Preferences” so hopefully that would take care of it? I don’t know how I’ll receive the Wayfarer challenge rewards now, though.
If you don’t receive your reward email, staff can send you a DM with more info.
Looks like you were right, as I see email notifications from this thread now! I may need to speak with a staff member then, will one reply to this thread eventually or is there a support service I should utilize?
The forums run off of a different server, not the Wayfarer website. The forums run off of Discourse.
So is the “Contact Us” page on wayfarer the right place to send a request? The issue categories there only pertain to submissions.
Staff monitor the forums, so there’s no need to use the Contact Us web forum. They will take a look into this for you, and let you know what is going on.
Ok, thank you very much for your help!
Hi @BigGilesCorey, I have DM you with details. Please check.
@DTrain2002 Thanks for jumping in— appreciate your help!
I received and redeemed the code successfully, thank you @NianticOren and @DTrain2002 !