Removal Appeal- support staff misunderstood me

When submitting a Wayspot Appeal, make sure to include as much of the following information as possible:

  • Wayspot Title: Maggie Mae’s Kids’ bookshop & gifts
  • Location (lat/lon): 45.499816,-122.431702 (roughly
  • City: Gresham
  • Country: United States
  • Screenshot of the Rejection Email (do not include your personal information):

  • Additional Information (if any):

While I understand that I used the wrong workflow, in my defense there is not already one for reporting and making changes to POI not accessible in-game. Speaking of that reason, I was very clear in my message that I have no access to make these changes because the POI is not in-game, but for some reason the staff member behind the chat assumed that it was and closed my ticket on those grounds.

There’s a lot of old outdated POI in the area and I’d like to help clean it up, so I’d like to appeal this and get the bookshop POI removed.

Here are the sames image i sent to chat:


Hi @heterodont
You want this bookstore removed, because it changed it’s location, but you can’t do this report, because the bookstore isn’t ingame.
Did I understand you right?

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Why not correct the bookstores location instead of removing it?

2 Likes

Yep, thats exactly right

I considered it originally, but I realized that the photo is pretty distinctly of the old location (the old building even still has the polka dot paintjob) and I would just be carrying innacurate information over. Additionally, I think the new location has a POI somewhere but i couldn’t be sure, so I decided not to risk making a duplicate

Ah ok, thanks for reply :hugs:
My first thought was also why not moving to it’s (now) correct location.
I won’t bother about the distinct building, as the POI is the book and giftstore and not the fassade of the building. What if they had painted it over while theire operating from this location?

But I think you’re on the right track - new location, possibly a new set up, who knows? The new POI should have it’s own review, if it not already exist.

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In truth, Niantic has not explained to us how we are allowed to modify a given situation.

They make angry noises about ‘repurposing’ a Wayspot without revealing what they think the original purpose was.

Until they explain more thoroughly, it seems we are only safe making the original nomination more accurate, since Niantic can claim that the building, or the staff, or the inventory, or the hours it’s open, or the owner(s) were the important bit that were responsible for it being accepted, before.

2 Likes

We will see how niantic will decide this here. I’m excited and hope that they’ll give an explaination instead of yes or no

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Thanks for the appeal, @heterodont. After reviewing the additional evidence provided, we’ve decided to retire the Wayspot in question.