Documenting for future readers
I assisted the user, and it turns out the issue was that .png format files were being uploaded with a .jpg extension. The images had not been converted into jpg files as the user had thought – it was only the extension that had changed. The png encoded files were not being processed by the server correctly, resulting in missing images. This causes instant-rejection from the server, with rejection text below
Reviewers provided these top reasons for not accepting this submission:
- The photo submitted is of low quality. For example, the photo is blury, too dark, or taken from too far away
Converting the images from png to jpg correctly resolved the issue.