Please let us know how this goes. I hope the Wayfarer team is communicating with the Pogo team to work something out for you. I am so sorry this happened to you.
8 Likes
Hi,
Losing the silver bottle cap really sucks especially when you were wrongfully banned and that is a paid item. I’m not sure how they can fix this now as it has been removed but it was their fault not yours so you should be given a full refund.
As for the Keldeo research,that is a masterwork research and as such will not have a time limit. It should be in your special research.
Check with your friend if they were actually charged for it and if they were, ask them to get you the reference number of the transaction.
If it went through and was charged for it should be credited to you immediately.
2 Likes
Yes, the Keldeo research was gifted to me and it was also charged to the account.
I don’t even want my money back. What I want is the item and the research restored.
And honestly, I find it quite disappointing that the Wayfarer team is unable to coordinate with the Niantic (Pokémon GO) team.
Because I’m not getting anywhere with the Pokémon GO support at all.
Does anyone have a link where I can clearly submit my issue?
I don’t have a link, but when it used to be Twitter, I found Niantic Support very helpful on there.
1 Like
I very much agree with this.
I’m aware that the different departments generally do their own things and that the wayfarer department typically only deals with wayfarer and that the Pokémon Go department typically only deals with Pokémon Go, but in this case a genuine error by one department has had a knock on effect in a different area, and I think it would only be fair if there was some interdepartmental collaboration behind the scenes to correct the unfortunate results of this mistake.
4 Likes
I really would think this is worth @NianticTintino stepping in and giving attention, as he has with another false/unnecessary warning.
9 Likes
Hier reagiere ich mal, weil jemand verlink wurde und ich hoffe diese Person kann mir helfen, denn beim Niantic / Pokémon Go Support komme ich gerade nicht wirklich weiter. Kaufbelege habe ich denen auch schon geschickt. Aber bisher nichts.
Liebes Pokémon Go / Wayfarer Team.
Am 19. November 2025 wurde mein Account für 30 Tage gesperrt. Zu Unrecht, deshalb wurde meine Sperre jetzt am 1. Dezember 2025 wieder aufgehoben.
Vielen Dank dafür.
Jetzt hab ich zwei Fragen dazu.
- silberkronkorken
Während meiner Sperre lief die Zeit ab um meinen Silberkronkorken einzusetzen.
Wäre es möglich dieses Objekt erneut zu erhalten mit einer Frist diesen einsetzen zu können?
- Geschenke Forschung
Ein Freund hat mir während meiner Sperre die käufliche Spezialforschung „Schillerndes Keldeo - Meisterwerk-Forschung: Fohlenabenteuer“ geschenkt. Sein Geld wurde abgebucht. Bisher ist diese Forschung leider nicht bei mir angekommen. Könnte ich diese Forschung bitte zur Verfügung bekommen?
Über eine positive Antwort würde ich mich freuen.
Mit freundlichen Grüßen
0815RotzGoere
I trust the Wayfarer team and the Pokémon Go team are working hard together to solve this issue, and I am monitoring the progress. I want to continue placing my trust in them.
3 Likes
Ich werde euch mit Bildern auf dem laufenden halten. Bisher läuft es mit dem Pokémon Go Support nur sehr sehr schleppend. Ich bin mir nicht mal wirklich sicher ob sie mich verstehen oder es hinbekommen.
Mod edit: Removed the irrelevant part
Update.!
Nach vielen schreiben mit dem Pokémon Go Support und sämtliche Kaufbelege habe ich heute. Meine Spezial Forschung für das schillernde Keldeo auf meinen Account bekommen. Dass mir in meiner Sperre ein Freund geschenkt hatte.
Sie arbeiten daran, dass mir noch der Silberkronkorken fehlt.
Ich warte weiterhin und halte euch auf dem laufenden.
15 Likes
Tolle Nachrichten 
Danke für’s teilen und weiterhin viel Glück für den Kronkorken
2 Likes
This makes me happy for you!! Congratulations! @NianticLC still needs to either refund the silver bottle cap or find a way to put it back on your account. You paid for that. It wasn’t like it was on the shop. It was a reward that you paid extra for. Niantic suspended your account for no reason for a mistake they made. So the least they can do is give you what you paid for or refund you your money. That being said, I am glad you were able to get the research that your friend had gifted you! 
keep us updated!!!