Need some help on why this wasn't removed

Hello,

Yesterday I submitted a report to remove a wayspot and today I got it back that it did not meet the removal criteria. Any thoughts on this?

(Leaving the ticket number if staff wants to check: #38634949)

Name waypoint: Mini Rotonde

Translated: Mini Roundabout

Coordinates: 51.834000, 4.355524 (can be seen in Ingress map) (I know Ingress is not part of wayfarer anymore, it’s so that people can see the spot)

Description: Een gezellige rotonde met planten en een boom, midden in wandel- en fietsstraat Reina Prinsen Geerligspad.

Translated: A pleasant roundabout with plants and a tree, in the middle of walking and cycling street Reina Prinsen Geerligspad.

Yeah, I don’t think this is a safe location, as I do see on Street View that cars are allowed on this street, and you can see some parked in front of the houses.

Did you request removal on unsafe pedestrian grounds, or something else?

Hello @AMG7070

This seems to be more appropriate for the appeals section since you have a decision for review, so I will move it there.

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Is this for an abuse ticket or did you do an in-game report?

I agree this does not meet any wayfarer criteria and is an unsafe location, so staff will likely respond here, if you can clarify how you reported.

Hey @AMG7070 ,

I see that you had used the report abuse avenue to report this Wayspot. That avenue is reserved for reporting abuse.

I have removed this Wayspot this time. For future removal requests, please use this webform.

Thanks,

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Aaron already responded for the matter.

It was indeed a report abuse. I still have lots of wayspots in the area that don’t meet any criteria and can be reported so usually I provide little evidence since I don’t think it’s necessary which such an obvious case.

I appreciate the response.

Thanks for removing the wayspot and the guidance.

I do wonder why it wasn’t removed on the first response. Anyway, thx again.

The team that reviews abuse reports only focusses on the abuse aspect. They are overwhelmed with reports of Wayfarer abuse. So, they usually do not review removal requests. Though I must admit that they should have been more clearer (I know I’m using two comparative degree words) in their response.

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I have had tons of wayspot removed through this way even if there was no abuse. I thought it would be okay using this method, because of this note of what you should report:

“The wayspots/nominations that do not exist in the location or blatantly do not match our eligibility or acceptance criterias”

Could you clarify why this is mentioned if the team for this only focuses on abuse. For example the wayspot mentioned here did not meet any acceptance criteria and was not safely accesible.

This is the key word.

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I would have used the abuse form to report this as well.

In game reports rarely are accepted. Now the abuse form doesn’t work unless the abuse is “blatant.” I am done reporting things that should be reported.

There is a webform specifically for reporting ineligible Wayspots that allows you to communicate with the reviewer.

Have you tried to use that webform? I have used it. The questions do not match anything I need to report. The acknowledgement email asks for my credentials as property owner, even if I state that I am not, and if I make the mistake of replying with the fact that I am not the property owner as I stated on the form, the case is closed.

You can select any option from the available list and explain in the text box.

It shouldn’t happen. Do you have a reference number I can check?

The last time I did this, I reported it on the old forum. I do not still have the email chain.

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I have had similar experiences with this form in the past. I reported a wayspot that was on the boat launch ramp for a RNLI station (the RNLI are effectively an emergency service who performs rescues at sea) for obstructing emergency services. The person who replied to me repeatedly refused to remove the wayspot as I was not the property owner. To my knowledge the wayspot still exists nearly 18 months after my report. I can’t remember the location of it to double check if it is still there, as it isn’t listed in the email correspondence I have, but I do have the ticket number associated with the report.

ty! maybe that will help Aaron.

it is easy to find when i have used this form in my email responses since they all start like this
image

but i was running out of room and had to delete a lot of older emails a while back

oh wait! i did make a note of this one! the ticket number was 24412029

i made the mistake of replying to the acknowledgement email and the final email in the resulting chain said that “we do not accept any invalid portal requests through emails.” this was in 2023, when ingress portals were a part of wayfarer.

i used the reporting abuse form only after that, until seaprincess convinced me to try the property manager form again. but i think you know that i can’t stand not being able to select options that actually apply to what i am trying to do.

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I see that you had received a response in accordance with the policy at the time.

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I think most us agree that "report abuse” form works the best.

They usually give a clear response and is handled within a matter of hours or maybe a day. Even when I thought there was no abuse considered, some of them still had it.

The other form is very confusing for most players since they think it’s only for property owners, especially when you get the automated reply if you could confirm credentials.