Not receiving Wayfarer statistics email

Thank you for the reports, folks. We are actively monitoring this thread and collating all the required information for a fix. We appreciate your patience while we work on a resolution.

9 Likes

1.yes
2.no
3.no

Never received email

  1. Just turned it on
  2. No
  3. No

I have a question. Is there an issue where emails from Niantic games are not delivered if the part of the email address before the “@” contains a “.”?

Sincerely,

1 Like

1.) yes it was toggled
2.) yes I might have by accident
3.) not sure maybe.

1 Like
  1. yes (checked at the day of the announcement, but it was on and is still)

  2. no

  3. no

  1. Yes
    1. No
      1. No

I do get emails from Wayfarer regularly.

In PoGo, I have turned promo emails on but I think I am not getting them - I tried toggling off and on again.

One thing I can think of: can this be related to using Sign in with Apple and the privaterelay email they use for it?

Is there any chance of us who are experiencing this bug to still receive the statistic email of September? I turned the setting on at the end of last month so I should have been eligible. I am getting marketing emails from PoGo, which does show that in my case at least this isn’t due to 1. turning the setting on too late or 2. unsubscribing. So it is really disappointing not to receive those September stats :frowning:

When exactly did you switch this on? The announcement did state 48hours ? before.

29th of September, as I have stated in this very same topic before. Emails started rolling out on the 3rd of October.

Would need staff to confirm but just because the emails started to roll out on the 3rd does not mean that the preparation did not start earlier.

I read the announcement that it needed to be sorted 48 hours before the end of the month.

These are just my opinions so hopefully staff will correct me if I am wrong.

I wish you luck with getting this sorted.

Hi there, I was notified by a player in my community about this email. I enabled receiving emails on October 3rd in the Pogo app. Is there any way I could get an email report ran for me? I would love to see my stats. I have submissions going all the way back to 2012.

Thanks!

Edit: To answer Atlas’ questions:

  1. Yes
  2. No (as far as I know)
  3. No (AFAIK)
1 Like

Hi @cbat
Please answer the three needed questions in the post from Atlas (marked in yellow).
Good luck :four_leaf_clover:

2 Likes

Yes

No

No

I still haven’t received the statistics email. Can you just make it viewable on wayfarer?

  1. Yes
  2. Yes
  3. Yes
2 Likes

I haven’t received the email either.

YES
NO
NO

1 Like
  1. I subscribed at beginning of october (2 or 3)
  2. No
  3. No
  1. yes
  2. No
  3. No
1 Like
  1. Yes
  2. No
  3. No
1 Like