Good day and welcome!
Note: To manage your settings, ensure you navigate to the Account section in your in-game settings. There are two similarly labeled settings, the other under Notification settings. Please ensure you activate the appropriate setting.
I am not receiving the email.
If you’re not receiving the email, please make sure your in-game email settings are toggled on. If you continue to have issues, please reach out to us on the forum or submit a support ticket.
If you have this email setting from the Account turned on before the start of the month but haven’t yet received any email by the first week of the month, consider replying to the Bug Reports & Technical Support
Hey everyone! Thank you for reaching out. To help our team investigate this more effectively, please provide the following three details in your reply:
Was the “Email me events, offers, and updates” setting toggled on in the Account Settings of your Pokémon GO app?
Have you ever unsubscribed from Niantic emails using the “Unsubscribe” link found within a past email?
Have you tried unsubscribing from emails using your native email server settings?
Please answer all three questions when you respond. Thank you!
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