Request for Re-evaluation of Suspension — Notification Delivery Error Acknowledged

Bug Reports & Technical Support
1

Hello Niantic team,

I’m reopening this matter respectfully through a new ticket, as my previous case was closed, but I believe there is a critical technical issue that may not have been fully considered.

In my prior contact, the moderator acknowledged that the warning emails were sent to the wrong address, which explains why I never received any prior notification regarding the alleged misplaced Waypoints. (I have prints proving this)
However, the suspension was still maintained under the assumption that I “must have received an in-game warning,” which, unfortunately, never appeared in my game.

I would like to emphasize that there was no in-game pop-up, alert, or message related to this case. If I had been properly notified, I would have immediately corrected any mistake — my intentions were always good and respectful toward the community and Niantic’s policies.

I have been a long-time player and an active contributor who has never had any issues in the past. Pokémon GO has always been part of my daily life, not only as a hobby but also as a key motivation in my fight against obesity and for my mental health. I even planned my upcoming vacation next week specifically to play Pokémon GO, which makes this situation very sad and discouraging for me.

Therefore, I kindly request that my case be reviewed by another team member or a supervisor, considering that:

  • Niantic has already acknowledged the email delivery error;

  • The punishment disregards the progressive enforcement steps outlined in the Gameplay Fairness Policy and constitutes a communication failure.

Additionally, I would like to mention that English is not my first language, and as a Brazilian player, I sometimes struggle to fully understand complex support replies. This language barrier can make it difficult to clearly express my situation or properly interpret technical responses, which might have contributed to some misunderstandings in the previous ticket. I kindly ask for your patience and understanding regarding this.

My only goal is to resolve this issue amicably and fairly, preserving my account and continuing to enjoy the game that has been so important in my life for years. I truly appreciate your understanding and empathy, and I commit to always being a positive, fair, and responsible player who contributes to the community in the best possible way.

Thank you very much for your time, empathy, and understanding.

Sincerely,
Wesley B.

3

I just wanted to share my thoughts about it. From what I’ve seen, he’s a long-time and respectful player, and it looks like this situation happened because of a communication mistake — the warning emails went to the wrong address, and he never got any notice in-game.
It really doesn’t seem fair to lose access over something like that, especially for someone who’s always contributed positively to the community. I hope the team can reconsider the punishment and forgive this situation, since it clearly wasn’t intentional.
Be patiently awaiting your response from suport team, I believe they will be fair

4

But if I had received the warnings I would have fixed and taken action with my conduct. I’m new to Wayfarer and the communication failure was crucial so that I didn’t see a possible error.

5

Hey @Alucarth2563 ,

We have thoroughly reviewed your case and shared all relevant details with you already. Your appeal was closed after a thorough review of all facts.

I understand your eagerness to have your account reinstated but there is nothing we can do in this case. The rules are same for everyone and we cannot make any exceptions. We are unable to provide any further support.

Thanks,

2 Likes
6

Thank you for your opinion and support, I also hope that the team is kind and welcomes my sincere apologies along with the allegations of communication failure.

8

You revoked access to another user’s account this month who practiced misplacement, are the rules really the same for everyone? I had clear communication problems and they were ignored in my dispute. I am making a simple request to reconsider the punishment due to a failure recognized by support.

9

But he don’t received

10

In the same way that the warning emails were addressed to another email (not my Wayfarer email), it is possible that the in-game warning did not appear.

11

This is not possible unless they provided evidence in support of their appeal.

Our decision on this appeal is final and non-negotiable. We appreciate your understanding. Thanks,

12

And I provided conclusive evidence that I was not notified about possible abuse, preventing me from correcting any possible error. This must be taken into account.

13

But if he didn’t receive the warning emails, wouldn’t it be the case to reconsider the punishment for system failure?

15

I’m not asking for leniency, I may have been wrong but I didn’t have the opportunity to be warned and correct my mistakes as it happens with other users. I’ve been a player since 2016 and I’ve never had problems with the Niantic ecosystem, I’m also new to Wayfarer and I have difficulties with the English language. All this added to the communication failure in the wrong emails (which are not my fault), made it impossible for me to correct my conduct as a player

16

How can someone receive a 30-day ban with absolutely no prior warning, no notification about what’s happening in Wayfarer? If it were some kind of game modification abuse or use of third-party apps, I wouldn’t say anything — but in this case, it was simply going to sleep and waking up to a ban out of nowhere

1 Like
17

I still believe that the support team can do justice and understand my case.

20

And what’s worse, the support team has already admitted that there was a misunderstanding with the warning notifications, yet they still insist that nothing can be done? Please, just issue a final warning so this doesn’t happen again — then a 30-day ban would be fair.

1 Like
21

I apologize for any abuse I may have committed without knowledge, and for the lack of communication that prevented me from being aware of this, I ask you to please reconsider. My stance is for conciliation, we are a community and I believe that understanding and judging with justice the facts of both sides is vital for a healthy environment.

22

This is my point, this decision is unilateral and disregards the company’s communication failure that could have avoided this incident.

24

Niantic have given a final answer. @Mystogan5097 has been very kind and respectful in their responses.

4 Likes
26

Hello All,

I realize a suspension is disappointing especially for a game you love playing regularly. But I do want to clarify a few things. The Abuse Ladder that am linking below calls out that any step of the ladder can be jumped to as warranted. This means the warning step can be bypassed.

I do not know the specifics of the abuse as that is not shared by Niantic staff to the public on the forums, but the Abuse flag covers a broad set of items that could be offensive language or image, using a third party image, misrepresentation of a location (hiding that it is a school or private home, or misplacing the location of the pin. I suspect that this case was the location of the pin for it to appear in Pokemon Go. These are all things that are presented in the walkthrough, wayfarer criteria (eligibility and rejection reasons), in the nomination flow, and even as information in the community review flow.

So while it is frustrating that you somehow missed the warning email and splash screen (maybe you naturally missed it by not playing that day), I don’t think that this suspension in unwarranted. I realize this is not what you want to hear but as an Ambassador I want to help folks understand the system they are a part of. Sometimes that is in helping people with tips and tricks to improve their nominations while other times it’s reminding them of the rules in place for everyone.

6 Likes
27

@NianticAaron I ask you to please reconsider. I am willing to collaborate and provide all the necessary information