Request for Re-evaluation of Suspension — Notification Delivery Error Acknowledged

Bug Reports & Technical Support
1

Hello Niantic team,

I’m reopening this matter respectfully through a new ticket, as my previous case was closed, but I believe there is a critical technical issue that may not have been fully considered.

In my prior contact, the moderator acknowledged that the warning emails were sent to the wrong address, which explains why I never received any prior notification regarding the alleged misplaced Waypoints. (I have prints proving this)
However, the suspension was still maintained under the assumption that I “must have received an in-game warning,” which, unfortunately, never appeared in my game.

I would like to emphasize that there was no in-game pop-up, alert, or message related to this case. If I had been properly notified, I would have immediately corrected any mistake — my intentions were always good and respectful toward the community and Niantic’s policies.

I have been a long-time player and an active contributor who has never had any issues in the past. Pokémon GO has always been part of my daily life, not only as a hobby but also as a key motivation in my fight against obesity and for my mental health. I even planned my upcoming vacation next week specifically to play Pokémon GO, which makes this situation very sad and discouraging for me.

Therefore, I kindly request that my case be reviewed by another team member or a supervisor, considering that:

  • Niantic has already acknowledged the email delivery error;

  • The punishment disregards the progressive enforcement steps outlined in the Gameplay Fairness Policy and constitutes a communication failure.

Additionally, I would like to mention that English is not my first language, and as a Brazilian player, I sometimes struggle to fully understand complex support replies. This language barrier can make it difficult to clearly express my situation or properly interpret technical responses, which might have contributed to some misunderstandings in the previous ticket. I kindly ask for your patience and understanding regarding this.

My only goal is to resolve this issue amicably and fairly, preserving my account and continuing to enjoy the game that has been so important in my life for years. I truly appreciate your understanding and empathy, and I commit to always being a positive, fair, and responsible player who contributes to the community in the best possible way.

Thank you very much for your time, empathy, and understanding.

Sincerely,
Wesley B.

2

This doesn’t cancel out the fact that there was abuse. I don’t think these grounds are enough to revoke suspension. You can challenges the suspension on grounds of error in investigation.

1 Like
3

I just wanted to share my thoughts about it. From what I’ve seen, he’s a long-time and respectful player, and it looks like this situation happened because of a communication mistake — the warning emails went to the wrong address, and he never got any notice in-game.
It really doesn’t seem fair to lose access over something like that, especially for someone who’s always contributed positively to the community. I hope the team can reconsider the punishment and forgive this situation, since it clearly wasn’t intentional.
Be patiently awaiting your response from suport team, I believe they will be fair

4

But if I had received the warnings I would have fixed and taken action with my conduct. I’m new to Wayfarer and the communication failure was crucial so that I didn’t see a possible error.

5

Hey @Alucarth2563 ,

We have thoroughly reviewed your case and shared all relevant details with you already. Your appeal was closed after a thorough review of all facts.

I understand your eagerness to have your account reinstated but there is nothing we can do in this case. The rules are same for everyone and we cannot make any exceptions. We are unable to provide any further support.

Thanks,

2 Likes
6

Thank you for your opinion and support, I also hope that the team is kind and welcomes my sincere apologies along with the allegations of communication failure.

7

You would have received an in-game notification. There is no way to bypass that.

8

You revoked access to another user’s account this month who practiced misplacement, are the rules really the same for everyone? I had clear communication problems and they were ignored in my dispute. I am making a simple request to reconsider the punishment due to a failure recognized by support.

9

But he don’t received

10

In the same way that the warning emails were addressed to another email (not my Wayfarer email), it is possible that the in-game warning did not appear.

11

This is not possible unless they provided evidence in support of their appeal.

Our decision on this appeal is final and non-negotiable. We appreciate your understanding. Thanks,

12

And I provided conclusive evidence that I was not notified about possible abuse, preventing me from correcting any possible error. This must be taken into account.

13

But if he didn’t receive the warning emails, wouldn’t it be the case to reconsider the punishment for system failure?

14

They have provided a final verdict. There is no point going in circles. I empathise with you but unfortunately that’s the end of it.

15

I’m not asking for leniency, I may have been wrong but I didn’t have the opportunity to be warned and correct my mistakes as it happens with other users. I’ve been a player since 2016 and I’ve never had problems with the Niantic ecosystem, I’m also new to Wayfarer and I have difficulties with the English language. All this added to the communication failure in the wrong emails (which are not my fault), made it impossible for me to correct my conduct as a player

16

How can someone receive a 30-day ban with absolutely no prior warning, no notification about what’s happening in Wayfarer? If it were some kind of game modification abuse or use of third-party apps, I wouldn’t say anything — but in this case, it was simply going to sleep and waking up to a ban out of nowhere

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17

I still believe that the support team can do justice and understand my case.

18

Wayfarer abuse is not any less severe than game violations.

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19

I doubt that. Anyway, there is no point convincing me. All the best!

20

And what’s worse, the support team has already admitted that there was a misunderstanding with the warning notifications, yet they still insist that nothing can be done? Please, just issue a final warning so this doesn’t happen again — then a 30-day ban would be fair.

1 Like