It was recently reported to the Wayfarer Discussion Discord that a would-be explorer at level 37 in Pokemon Go received this message. It has been a long time since level 10 in Ingress was a requirement for Wayfarer, so this message should be updated. I do not have a screenshot of the exact message. It could either be tweaked to add “or level 37 in Pokemon Go”, or just state that the account is not eligible without the Ingress bit, if y’all want to leave the level requirement fluid.
It turned out that they only needed to restart their game to access Wayfarer, but it was very concerning and confusing for them to receive this message.
Well, the help pages still say level 10 for Ingress and/or level 37 in PoGo.
That is not the message I am talking about. When a new explorer tried to access Wayfarer, they got the message that they were not eligible and had to be level 10 in Ingress.
(If someone has a screenshot of that message, I hope they will post it on this topic.)
And when was the level requirement dropped for Ingress? Per help, they haven’t been.
Please re read the bug and the request and how to fix it.
I have, and to me it seems as though the mesage that they are getting is that they must be level 10 in Ingress in order to access Wayfarer. Also, why would Ingress mention other games, since PoGo doesn’t for Wayfarer. It’s a bit unclear whether or not the user is level 10 or not.
Why would it mention only Ingress if you’re playing PoGo?
Okay let me reword the request. The explorer was trying to access at level 37 in Pokemon Go. If it confused you, it might have confused staff. Thank you for mentioning.
Again, the post is unclear as to which game they are trying to access.
@cyndiepooh Yes, that would be helpful.
To be extra clear… the message only ever mentions Ingress regardless of game/s of choice.
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So then it does need to be updated.
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is it better now? it was roli who figured out that they just needed to restart their game btw
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Yep, typically a restart of the game is what’s needed to access for the first time. Still, wording for eligibility needs updating.
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as a pogo player, if it asked you to be level 37 in pogo, you’d probably realize it was a syncing bug somehow that needs to be waited out or refreshed… but since it tells you you need to be level 10 in Ingress, you can imagine the confusion of thinking youre missing an extra requirement of playing another game.
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I am sure that there are plenty of places on the internet they could land where outdated information would still say they did have to submit through Ingress.
My boys were discussing how tricky it is to write error display messages, because they have to be careful how much they reveal in the message. But they both agreed that an error message that tells you that you have to play a different game is bad.
In all likelihood they used an incorrect log in method. This loaded a low level Ingress account instead of the level 37 PGO account. Hence the message. This is my hypothesis but only staff can confirm it.
They said that they had just hit level 37 and when they restarted their game, it allowed them to access Wayfarer.
I and some others were trying to look for issues like what you suggested, since we usually see this message come up with email issues.
I had this issue occur when I mistakenly used FB log in instead of Google. There was a low level Ingress account connected through FB log in.
I need their account details for me to be able to investigate. Please encourage them to write in to us so that we could look into the issue.
This is a possibility but cannot confirm unless we look into the account in question.
Not a bug, huh? I tried.
At least I have the incorrect message posted here so people can find the answer if they experience it.
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