Questionable support decision

Recently the main library in my area went through extensive renovation, part of which included moving the main entrance to a different side of the building. I tried going through the support chat to get the waypoint for it moved to reflect the change, but they denied it, seemingly either by checking street view which is outdated, or with the flawed logic that moving a waypoint to a different side of a corresponding building is somehow “unnecessary.”

Anyone have suggestions for how to get a second look at this? It bugs me leaving the waypoint at what is now an emergency exit. Might still be “accurate” in the sense that it’s within the space occupied by the building, but to me it makes way more sense for building waypoints to be located at a main entrance, not an emergency exit.

I don’t know if staff will respond but do you have the support ticket number?

Yes, it’s # 36772383.

I could add the evidence I have supporting the move request here as well if you think it’d help.

Let’s see if it’s needed :+1:

Is it the “location edit” option that you used in help chat? That one should have fields to attach your evidence after you input the old and new coordinates. If you added some form of evidence and the edit was still rejected, then maybe indeed share it here so we can try and advise what to do next?

We could not confirm the location of the object. The metadata and links pointed to a different location altogether. Please provide a geotagged image of the new entrance and we will do the needful.

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Why do i see it like moving wayspot from correct position to correct position? It really seems unnecesary. And if it involve different cell, it might be seen as game manipulation.

We don’t know the facts of the case so best not to speculate.
If the building has been redeveloped then it seems a reasonable that a request is made to reconsider placement.
This will provide facts for the team to reach a decision.

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Well i read somewhere that moving wayspot from correct location to correct location can be seen as abuse. So i am curious about the result of this question

I can very well imagine the entrance now being in a completely different place, or the building being torn down and rebuilt and now having a different position on the map, etc. This is why I suggested sharing further info so we can best advise on what proof is needed.

Let’s not speculate or accuse without seeing the details please.

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Where did you read that and where can I find it? I too have been seeing that conveyed over and over yet I have not found any official statement to substantiate it.

I’m sure @NianticAaron would be happy to confirm that this is abuse, I suspect prior messages about it were on the old forum.

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I couldn’t find anything official, just, as you say, it being repeated as core knowledge. Hopefully someone can find an official statement (or Scopely can provide one :grinning_face:). People have definitely received warnings/bans/etc for attempting to move things for game reasons as opposed to trying to improve the accuracy of a wayspot.

The location edit attempted by the op seems to be done for the right reasons, so hopefully they can provide the evidence to support it.

I wasnt this active before so i miss the old forum. But i read it here and there although its not official statement

One of example:

I am guessing one of the reason is because wayfarer dont want edit war where people kept moving wayspot over multiple “correct” location

Imagine we have soccer field with 2 equally natural point of entrance for each team to enter. (Assuming both entrance are in the same cell) If player A prefer it in entrance A. But player B prefer it in entrance B, it could lead to edit war if both are considered equally correct. So which one is “correct”?

Too much unnecesary location edit will slowdown whole wayfarer review process. We already have enough removal - restore war. I dont want to see the same location edit over and over if its legal to move wayspot from correct location to correct location.

I think the soccer field example is totally different to the OP.

The soccer field, each end is equally correct.

If trying to edit from what is now an emergency exit to the new main entrance I do not see both of these as equally correct.

My only suggestion to the OP is to “GPS Camera App” both the old and new entrances. This will show that the current location is now the emergency exit and therefor the edit is legitimate.

Fair enough, thats why i am eager to see the result of this discussion. Hopefully staff can talk abit about correct to correct location edit issue.

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The result of this discussion whichever way it goes will only be about this wayspot.

Wayspots for larger objects should be located at the natural point of approach. Correcting the location of a Wayspot is never considered abuse unless it is moved around just to manipulate the gameoard. Hope this answers your question.

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So does natural point of approach mean it doesn’t necessarily have to be the entrance?

Here is what the guidelines have to say: