Unfair Reviews

Dear Niantic Team,

I am writing to appeal the rejection of my recent Wayspot submission. Despite meeting Niantic’s criteria for location accuracy, image quality, and community relevance, my submission was unfairly denied, while similar or even less-qualified spots in other areas have been approved.

This inconsistency in the review process is not only frustrating but also discourages dedicated players like myself from continuing to engage with the game. When legitimate submissions are repeatedly rejected without clear justification, it diminishes the enjoyment and motivation to play.

I request a prompt re-evaluation of my submission and a thorough investigation into potential bias or abuse in the review procedures. I hope Niantic will address this issue to ensure a fair and consistent process for all users.

Thank you for your attention to this matter.

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Hello and welcome,

Are you willing to share more information about your nomination, such as title/description/photos, as well as the rejection email? If the email says “our team” rejected and the rejection reason is Wayfarer Criteria, this was the ML, the AI system, that rejected the nomination, not the review community.

You can also appeal rejected nomination via Contribution Management to Niantic. Keep in mind that you get 2 appeals every 20 days.

Reviewer abuse is a serious matter, and Niantic does monitor abuse very well. I wouldn’t level any claim of abuse or bias on reviewers until you can provide some additional info about the nomination(s) in question.

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Also, Wayspot Appeals is to appeal a removal request that has been rejected, or to appeal to have a removed Wayspot restored. Nomination Support is the better forum for this topic.

Hello and welcome @irene0606may

I am moving this topic to nomination support, so that we can try and help further.

It is very frustrating when our submissions get declined.

If you are happy to can you please share your submission in full. Both photos,and all the text. And the location, so that we can see as a reviewer would. We can then make an educated guess if there are any issues, and advise further about whether to appeal the decision or not.

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Dear DTrain2002,

Thank you for your response and for clarifying the role of the AI system in the nomination review process. However, I have to say, I’m extremely frustrated and disappointed by the lack of transparency and consistency in these reviews.

Out of the 13 requests I submitted, 7 have been rejected without clear explanations so far, and frankly, this feels like a lack of respect for the effort put into these nominations. I’ve attached one of the rejection emails I received as an example. It’s disheartening to see the reviewers making decisions without seeming to understand the local context or the needs of our community. How can they judge what is a suitable spot for our area if they aren’t even familiar with it?

I’ve seen areas with more than 100 waypoints within a 1 km radius, while legitimate requests in my community get dismissed without proper justification. It’s incredibly frustrating to experience such inconsistent treatment. If the reviewers are using standards that only apply to their own countries, then how can there be any claim of fairness in the evaluation process?

While I understand the importance of avoiding accusations of bias, I would appreciate knowing who the reviewers of my requests are. This would help me understand the process better and see if my frustration is justified. I hope Niantic takes this issue seriously and works toward a more transparent and fair evaluation process.

Thank you for your time, and I look forward to hearing back with more clarity on this matter.

Regards,

Rakchuda

(Attachment Gmail - ผลการตัดสินการเสนอสถานที่ Niantic Wayspot สำหรับ Ruamjai Water Tank.pdf is missing)

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There’s no attachment processed in here. Even then, the email is not going to tell us much, we need to see your nomination in full, including your rejection reasons.

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Hi, welcome! I sympathize with the frustration. You can start reviewing yourself to see what geographic area you get in review. If your nominations are undergoing community review they are not being reviewed by people worldwide as you seem to be suggesting. If your nominations are being rejected by the automated machine learning algorithm or the community, I would second @elijustrying in suggesting that you share your nominations with the community here for advice on what is worth resubmitting with improvements or appealing. The community is very good at pointing out what important aspects or clarifications we may have missed, and that usually results in greatly improved acceptance rates for eligible nominations. The advice may also involve letting go of some of them and that can be a bit frustrating but usually helpful in choosing your nominations going forward as well.

Just to be clear on how this forum works, your request for appeals from this post is unfortunately unlikely to be granted. On this forum, requests to look again at rejected removal requests or appeals of wayspot removals are handled. For your own rejected nominations, you get an allocated 2 appeals every 20 days to use on the Wayfarer website instead. I hope this helps.

As for water tanks, be sure that the one you are submitting meets one of the three criteria: a great place to explore, a great place to socialize, a great place to exercise. Is yours a great place to explore intended for that purpose or is it city infrastructure?

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Deleted

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Thanks for spotting. I read it and had missed it :roll_eyes:
I have made the edit for @Xenopus to avoid any confusion.

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Hey @irene0606may ,

I looked into some of your rejected nominations and I strongly recommend that you revisit the Wayfarer criteria again. You can share your nominations with the community here to get feedback and improve your nominations.

Moreover, you can appeal your rejected nominations as suggested by @Xenopus .

Thanks,

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Wow bad typo. Thank you Alice :slight_smile:

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Thank you for your comments, but I’d like to clarify a few points regarding my Wayspot submissions. If you take a moment to review the details in the https://drive.google.com/drive/folders/10mHLl4PQ9ezuh5QWyrbQ1aWqtW-MIJ15?usp=sharing, you’ll find all the relevant information about my requests and rejections from Niantic, including descriptions in Thai.

I understand that many of you may not be familiar with the Thai language or the local context of the areas I submitted. This lack of understanding might have contributed to the rejection of 7 out of my 13 submissions. The locations I proposed include schools, temples, and recreational areas where our community regularly gathers for activities like playing badminton, football, running, and many more. In Thailand, especially in rural or suburban areas, these places often serve as our primary public spaces due to the lack of designated parks or recreational areas, unlike in other countries.

It’s frustrating to see that while many approved Wayspots I’ve encountered are not publicly accessible or are even in private areas that I cannot access, my valid requests continue to be denied. Some Wayspots were even placed in the middle of streets, which only adds to my doubts about the fairness and transparency of the review process. It seems that the reviewers are using their own country’s context to judge these submissions, which doesn’t apply to the realities in our local communities.

Additionally, Google Maps is not always up-to-date or accurate in these areas. Many of the locations I submitted are central to our community activities, such as schools, temples, and sports fields where people gather after work for recreational purposes. In our country, these places are commonly used because we often lack the dedicated recreation areas or parks found in other countries. Relying solely on Google Maps without understanding this local context can lead to misguided decisions. The local people who live here understand these areas better and can educate Google Maps, rather than the other way around.

What I find even more disappointing is being repeatedly directed to review the criteria as a solution to my concerns. This approach does not address the core issue or help resolve the problem I’m facing. It feels more like reiterating the rules than actually understanding and tackling the situation effectively. I expect Niantic to take concrete actions to ensure that the review process is fair and genuinely considers the unique context in which these submissions are made.

If Niantic continues to overlook these concerns and persists with this careless and unfair review process, it will drive me—and likely others—to reconsider our involvement with this game altogether. I urge you to put down any biases and consider the local context thoroughly, rather than relying too heavily on AI and incomplete digital tools. This isn’t just about following rules; it’s about understanding and embracing the diversity of the communities we play in.

Thank you for your attention to this matter, and I hope to see real improvements in the way these reviews are conducted.

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Please review the link I provided before trying to educate me, as I have included all the necessary details there. Overlooking this step only highlights a lack of attention to detail

But why was the school location denied as well? Could you please explain this to me in detail?

I didn’t look at the school one. You’ll need to share that here.

Please review the link I provided before trying to educate me, as I have included all the necessary details there. Overlooking this step only highlights a lack of attention to detail

No

It’s Spot 2 that was denied. I even included the Google Map link in the Google Sheet. Kindly review it thoroughly before making any comments.

Much of my understanding comes from the spreadsheet you included. Many of your nominations you associate with a ‘school area’. I don’t know what kind of school, but if it focuses on people 18 or younger, things on the grounds are not eligible.

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I would like to clarify that Spot 2, which is a designated school area, serves as a community hub for various activities outside of school hours, including sports and recreational events for all ages. Regarding Spot 12, I want to emphasize that it meets the criteria for nomination as it is frequently used by the community for gatherings and activities. Many of the spots I nominated are not just for students; they are utilized by the wider community, making them valuable locations for engagement.

Do you have any clarifications on this?